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IT Help Desk

O

Our Client

IT Help Desk

San Diego, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    IT HELP DESK

    POSITION TYPE: Contract

    POSITION LOCATION: San Diego, CA

    POSITION PAY: $21/HR

    NUMBER OF POSITIONS: 2 

    POSITION RESPONSIBILITIES:

    • Ensure that users are opening tickets for Incidents and Requests for tracking, escalation, quick resolution purposes
    • Provide 1st & 2nd level technical support to end users by certifying, installing and maintaining desktops, laptops, related peripherals, mobile devices, TOIP phones, video conference systems, corporate standard software and specific line of business software; ensure proper functionality and adherence to corporate standards.
    • Maintain and process tickets for Client Service Incident and Service Request resolution to meet customer expectations for resolution, escalation, and reporting.
    • Provide training and guidance to end users regarding usage, policies, procedures and security on standard hardware and software.
    • Ensure all incidents, Service Requests, Change Management processes are appropriately followed and communicated within target to satisfy SIA and departmental requirements.
    • Advise other support staff members regarding difficult problems or Issues; offer assistance in resolution; escalate to other IT groups
    • Participate and communicate with global TGITS teams, In particular the Mobility, Security, and Workstation teams, to ensure coherence In the implementation and communication of TGITS global standards, services, and solutions.
    • Implement software Installation packages, security and OS patches, and application updates utilizing automated electronic distribution.
    • Participate In projects or responsible for complex tasks within a project to ensure technically and economically feasible solutions that meet business objectives
    • Maintain and oversee Client service hardware and software Inventories to meet customer expectations in terms of being up-to-date, accurate, and reportable.
    • Support various site applications that are key to operations of the facility. Work closely with the Applications Team to resolve application issues as well as evolving applications as required.
    • Provide Local IT Support for all IT Domains. This includes providing smart hands support for the Network Team as well as the Server Infrastructure Teams.

    POSITION REQUIREMENTS:

    • College degree or equivalent work experience.
    • Minimum 5 years of experience with end user support
    • Flexibility to work extended hours as required.
    • Customer service oriented, ability to multi-task, work well with others.
    • Extensive knowledge of PC hardware, PC Imaging software, Microsoft and Linux operating systems, office automation software (SCCM), productivity tools, file/folder security, Active Directory user and computer management, networking essentials, Outlook, and o365.
    • Excellent English speaking and writing proficiency. Spanish and/or French speaking a plus.
    • Excellent Communication skills with clients, vendors, and other IT Staff
    • Strong analytical, assessment and problem-solving skills.
    • Self-starter and the ability to work independently and as part of a team.
    • Troubleshooting skills related to PC hardware, MicroSoft OS and Office Products, Industrial Applications, Networking, and server infrastructure.