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Customer Satisfaction Representative

The Wright Center For Graduate Medical Education

Customer Satisfaction Representative

Jermyn, PA
Paid
  • Responsibilities

    JOB SUMMARY

    The prime focus will be examining, diagnosing, and developing treatment plans for infections and injuries of the teeth and mouth and carrying out the treatment plan in a competent and efficient manner.  The provider will have an active role with the Oral Health Program Director in establishing oral health care in new practice sites as appropriate and will supervise, mentor and train staff.

    Required Skills

    ESSENTIAL JOB DUTIES AND FUNCTIONS

    CLINICAL:

    • Evaluates patients’ intraoral and peri-oral hard and soft tissue condition; including caries, endodontic/periodontal pathology, soft tissue and developmental pathology.
    • Diagnoses and treat Emergency Dental situations such as toothaches, broken teeth/restorations, dislodged crown/bridges, broken off denture teeth etc.
    • Develops patient treatment plan; including Preventative, Endodontic, Periodontal, Restorative, Prosthetic and follow up care.
    • Refers out complex Endodontic, Surgical and Periodontal treatment. Perform and complete the remaining portion of treatment plan.
    • Faculitates maximum copenents of treatment plans than can be copmpleted "in house".
    • Performs and is proficient: amalgam and composite restorations, single and double canal Endodontic therapy, extraction of erupted teeth and roots either routinely or simple surgical procedures, prophylaxis, periodontal scaling and root planning.
    • A significant portion of the applicant’s responsibility will be Pediatric Dentistry without Nitrous Oxide. This will include Preventative, Restorative and Surgical care on cooperative children. Space maintainers and Removable single tooth movement appliances should be planned and performed.
    • Participates in conducting medical resident didactics to provide education on dental hygiene in relation to primary care.

     

    ADMINISTRATIVE:

    • Participate in the development and expansion of oral health clinical sites and participates in assessing community need.
    • Assist to design, develop, and implement appropriate Dental Department policies, protocols, and procedures which are in compliance with most current accepted standards.
    • Assists in the preparation of an operating budget in conjunction with the Finance department and ensures compliance with the Dental Department’s budget.  In addition, shall prepare special grant and project budgets as required to meet the goals of the organization.
    • Participates in short and long term program planning.
    • Performs other duties as assigned.

    Required Experience

    QUALIFICATIONS

    • An interest in treating less fortunate, needy patients. Providing emergency, preventative and basic restorative care.
    • Graduate from an accredited Dental School/Doctoral Degree (DDS/DMD).
    • Licensed to practice dentistry by the Pennsylvania State Board of Dentistry. 
    • At least 3 years of experience providing dental care.
    • DEA certificate
    • CPR certification
    • Experience with Electronic Dental Records and digital radiography required.
    • Strong communication and interpersonal skills.
    • Bilingual is a plus
  • Qualifications

    ESSENTIAL JOB DUTIES AND FUNCTIONS

    CLINICAL:

    • Evaluates patients’ intraoral and peri-oral hard and soft tissue condition; including caries, endodontic/periodontal pathology, soft tissue and developmental pathology.
    • Diagnoses and treat Emergency Dental situations such as toothaches, broken teeth/restorations, dislodged crown/bridges, broken off denture teeth etc.
    • Develops patient treatment plan; including Preventative, Endodontic, Periodontal, Restorative, Prosthetic and follow up care.
    • Refers out complex Endodontic, Surgical and Periodontal treatment. Perform and complete the remaining portion of treatment plan.
    • Faculitates maximum copenents of treatment plans than can be copmpleted "in house".
    • Performs and is proficient: amalgam and composite restorations, single and double canal Endodontic therapy, extraction of erupted teeth and roots either routinely or simple surgical procedures, prophylaxis, periodontal scaling and root planning.
    • A significant portion of the applicant’s responsibility will be Pediatric Dentistry without Nitrous Oxide. This will include Preventative, Restorative and Surgical care on cooperative children. Space maintainers and Removable single tooth movement appliances should be planned and performed.
    • Participates in conducting medical resident didactics to provide education on dental hygiene in relation to primary care.

     

    ADMINISTRATIVE:

    • Participate in the development and expansion of oral health clinical sites and participates in assessing community need.
    • Assist to design, develop, and implement appropriate Dental Department policies, protocols, and procedures which are in compliance with most current accepted standards.
    • Assists in the preparation of an operating budget in conjunction with the Finance department and ensures compliance with the Dental Department’s budget.  In addition, shall prepare special grant and project budgets as required to meet the goals of the organization.
    • Participates in short and long term program planning.
    • Performs other duties as assigned.