Job Description
Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life. Were looking for an experienced Technical Support Manager and people leader who will lead and inspire the technical arm of our Customer Experience Team in the U.S. Youll work closely with other Customer Experience leaders to ensure were delivering an incredible customer experience across multiple channels, languages, and time zones. Youre someone who can see the bigger picture and you use data to drive strategic decisions to improve the experience of both customers as well as our agents. Youll build upon existing foundations to prepare the team for rapid growth while creating an amazing work environment. Youll be based out of our SF office.
What you will do:
REQUIREMENTS
We would love to have you on our team, if you have:
BENEFITS
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits! What we offer:
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.