Outbound Contact Representative

One Hour Heating & Air Conditioning of Charlotte, NC

Outbound Contact Representative

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    Join a Team That Feels Like Family!

    Do you love talking to people, building connections, and making every day a little brighter? If you’re looking for a role where you can grow, earn big, and have fun doing it, One Hour Heating & Air Conditioning/Benjamin Franklin Plumbing/On Time Electrical wants you on our team!

    Why You’ll Love It Here:

    Hourly Pay + Commission + Bonuses Your effort = your earnings. Simple as that.

    Consistent Hours, Real Work-Life Balance Steady, year-round work. Evenings and Sundays? Yours to enjoy.

    Supportive, Team-First Culture We celebrate wins, lift each other up, and never leave anyone hanging.

    Local & Trusted Brand Be proud to represent a company customers actually know — and love.

    Career Growth That’s Real Paid training, ongoing learning, and room to grow your career.

    What You'll Do As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round.

    Your Responsibilities

    Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions

    Schedule appointments and ensure customers receive outstanding service

    Maintain accurate customer records and notes

    Follow up with customers to strengthen relationships and increase customer retention

    Who You Are

    Outgoing, positive, and confident when connecting with people—whether on the phone or in person

    A strong communicator who enjoys building relationships and earning trust

    Resilient and motivated—you don't get discouraged by a "no" and see objections as opportunities to educate and help

    Someone who enjoys a challenge and takes pride in finding solutions that benefit customers

    Goal-oriented with a competitive spirit and a desire to succeed

    A team player who brings positive energy and contributes to a winning culture

    Self-motivated, dependable, and eager to grow professionally

    What You’ll Need:

    Monday–Friday availability (some Saturdays)

    2+ years in customer service, call center, or related work

    Computer proficiency (Word, Excel, working quickly through different programs, and dexterity of doing it all while working with our customers)

    Valid driver’s license + clean record, reliable transportation

    Able to pass a background check and drug screening

    Perks & Benefits:

    Ongoing career development

    Internal growth opportunities

    Medical, Dental, Vision, and more

    Short & Long-Term Disability

    401(k) with company match

    Paid vacation + holidays

    Referral bonuses

    Discounts on company services

    Why You’ll Be Proud to Work Here: At One Hour Heating & Air Conditioning, we’re all about integrity, teamwork, and growth. We work hard, laugh often, and genuinely care about each other — and our customers.

    If you want a career that pays well, feels good, and helps you grow, this is the place. Apply today and see why so many people love being part of the One Hour family.

    Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.