Benefits:

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

Outbound Lead Coordinator Location: San Diego, CA (In-office) Type: Full Time Pay: $30–$36 per hour (based on experience) Schedule: Monday–Friday

Why this role matters

We support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed.

This role exists to make sure no lead falls through the cracks.

What you’ll do

Make outbound calls and texts daily to:

Unsold HVAC and plumbing estimates

Canceled appointments

Past customers and maintenance opportunities

Book tune-ups, inspections, and follow-up appointments

Create and manage leads and follow-ups in ServiceTitan

Keep every open lead updated with clear notes, status, and next steps

Close out leads cleanly when customers move forward, decline, or confirm replacement

Keep outbound lists organized, current, and prioritized

Lead day-to-day outbound execution by example and help keep the team on track

Identify additional outbound opportunities inside ServiceTitan

Support HVAC and plumbing cross-sell follow-up as programs roll out

Work closely with the Operations Manager to keep schedules full, especially during slower periods

Role scope

This is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day.

This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

You’ll be a great fit if you

Have experience in HVAC, plumbing, or home services (strongly preferred)

Are comfortable with high-volume outbound calling and texting

Are organized and don’t let follow-ups slip

Take ownership and follow through without being chased

Can lead peers by example without needing a title

Have ServiceTitan experience (a plus, not required)

What we offer

$30–$36 per hour

Monday–Friday, in-office schedule

Clear expectations and ownership

Leadership visibility and real impact

Opportunity to grow as our plumbing division expands

A team that values accountability, follow-through, and results

Benefits

401(k) with company match

Paid time off (holidays, vacation, sick, birthday, anniversary)

100% employer-paid medical insurance

On-site gym and shower access

Employee discounts (including mortgage perks)

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.