Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Outpatient RN Clinical Care Specialist

📍 Mooresville, NC | 🕒 Full-Time | 💲 $36-$40/hr + Performance Bonus

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community.

This is not a traditional RN role. We are hiring a high-performing Clinical Care Specialist to operate as an extension of the provider—managing triage, patient care, communication, and clinical coordination in a fast-paced, protocol-driven environment with nuanced cases. You will play a direct role in patient outcomes, retention, and overall experience.

What You’ll Do

• Manage high-volume patient communication (phone + portal) with efficiency and professionalism

• Triage concerns, determine what requires escalation vs. independent handling, and act decisively within scope

• Review charts, labs, and patient history to support clinical decision-making and provider workflow

• Coordinate refills, lab orders, and treatment follow-ups under provider guidance

• Educate patients on treatment plans, injections, and lifestyle modifications

• Monitor patient progress and proactively identify risks to outcomes or retention

• Maintain precise, timely documentation

This role is NOT a fit if you:

• Prefer step-by-step direction over independent decision-making

• Are uncomfortable making clinical judgment calls within established protocols

• Struggle with high communication volume or fast-paced environments

• Prefer highly structured or slower-paced roles

Compensation & Benefits

$36-$40+/hour based on experience and clinical capability + up to 5% quarterly performance bonus based on measurable KPIs including patient satisfaction and retention, response timeliness to patient inquiries, clinical documentation and task completion.

Health Insurance

Dental/Vision/STD/LTD/Basic Life Insurance PAID

401(k): 6% employer match (2-year vesting)

PTO: 10–20 days based on tenure + six paid holidays

Schedule

Monday–Friday, in person, approximately 8:30am–5:00pm. Friday clinical hours are shorter.

Schedule flexibility may be available based on performance and role ownership.

Requirements

• Active North Carolina RN license

• Experience with IM/SQ injections and patient education

• Experience managing patient communication via EMR/portal systems

• Strong critical thinking and ability to follow clinical protocols

• Ability to operate independently with minimal oversight

• High attention to detail and accountability

Preferred

• 2+ years outpatient medical care in primary care, urology, OBGYN, hematology, endocrine, or concierge medicine experience.

• Comfortable managing patient communication independently

• Demonstrated clinical judgment (not just task execution)

Why This Role Stands Out

Direct impact on patient outcomes—not just task completion

High level of trust, autonomy, and responsibility

Opportunity to grow with a rapidly scaling practice

If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.