Desktop Support Intern Outsell Corporation - Minneapolis, MN Internship The Desktop Support Intern is responsible for triaging and providing Tier 1 support for desktop/laptop, network, print, and office systems for all end users. The Desktop Support Intern also escalates problems to the appropriate Tier 2 and/or 3 contacts when appropriate. The successful candidate will be customer service oriented, have excellent communication, analytical, and problem-solving skills along with a basic understanding of computer hardware, Windows 10, telephony, and business conference systems. Hours: Monday - Thursday 32 hours max This internship will continue until Dec 2018 will the possibility of extension to Spring 2019. Specific responsibilities include: * Monitor, prioritize, and respond to the Help Desk ticket queue, escalating complex issues to appropriate technicians. * Assist and coordinate with the IT Team in desktop, printer, server, network, and telecom support * Manages and provisions laptops and Windows/macOS operating systems for all end users * Performs Active Directory Password resets * Engages in technical problem solving across multiple technologies with guidance from Tier 2 & 3 technicians * Performs on-site and remote technical support * Manage and support the client's mobile communications requirements, working with cell phone vendors and users to provide for standards, provisioning, configuration, and security * Maintains excellent communication with the IT Manager on all tasks and projects * Performs software installations on new and replacement computers * Perform other duties as required * Personally and through your team, espouse and demonstrate the values of Outsell in everyday interactions both inside and outside of the company PROFESSIONAL EXPERIENCE / QUALIFICATIONS * Ideal candidates will have the following qualifications and skills: * Strong interpersonal skills, with excellent verbal and written communications skills * Intermediate knowledge of Windows operating systems including Windows 7, 8, 10. * Intermediate knowledge of macOS * Intermediate knowledge of Microsoft Office suite and Office365 * Basic knowledge of networking and telecommunications technologies * Basic understanding of TCP/IP, DNS, DHCP and MS Active Directory * Solid analytical skills for troubleshooting and problem solving technical issues * Physical ability to lift and install computer equipment and peripherals * Experience working in a ticketing system (Service Desk Plus, Track-It, HEAT, Remedy) * Ability to prioritize and execute tasks in a high-demand environment * Must be well organized, efficient, detail-oriented, and able to work independently as well as a member of a team Job Type: Internship Indeed - 8 hours ago - save job Apply On Company Site Other jobs you may like Executive/VIP Desktop Support Technician eXcell, a division of CompuCom Minnetonka, MN 1 day ago Easily apply Desktop Support Technician nsc global, llc Minneapolis, MN 6 days ago Easily apply Desktop Support Technician Radius Global Solutions LLC Edina, MN 10 days ago Easily apply Desktop Support Technician I Minneapolis Institute of Art Minneapolis, MN 6 days ago * Desktop Support Intern jobs in Minneapolis, MN * Jobs at Outsell Corporation in Minneapolis, MN * Desktop Support Intern salaries in Minneapolis, MN Outsell Corporation Outsell Corporation TRANSFORM Outsell (www.outsell.com) is a digital marketing Software-as-a-Service (SaaS) company that is transforming the way automotive... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume