Customer Experience and Territory Sales Representative

Location
Based on assigned territory

Schedule
Full time with travel and after hours availability as needed

Overview
This role is at the forefront of representing the company in a professional, caring, customer focused way. In most situations, you are the primary point of contact and interface with the customer. How you communicate and respond matters. Success comes from representing the brand with passion, professionalism, integrity, strong product and service knowledge, and a clear understanding of customer needs.

About Premier Power Maintenance
Founded in 1985, Premier Power Maintenance provides high voltage specialty services including NETA testing, protection and control commissioning, life extension, and specialty construction services. The company operates across Safety Training, Engineering, Installation, Commissioning, Preventative Maintenance, and Repair, with a focus on safe, dependable, uninterrupted power for customers.

Premier Power Maintenance is part of Group CBS. Based in Denton, Texas, Group CBS provides electrical equipment sales and service worldwide, serving low, medium, and high voltage power distribution customers with facilities in 23 states.

What you will do

Territory sales and relationship management
• Own sales and marketing performance for assigned territory and customers
• Support regional sales, marketing, and development plans
• Conduct sales outreach through phone, in person meetings, and other channels
• Identify market opportunities through research and planning
• Build and maintain customer relationships through trust, responsiveness, and integrity
• Develop rapport and credibility with customers to foster long term partnerships
• Consistently follow through and follow up with customers
• Identify and reach decision makers through research and cold calling when needed

Customer experience and proposals
• Provide exemplary service throughout the full customer lifecycle
• Develop proposals and quotes based on customer requests and needs
• Gather customer information, document scope, research solutions, and align short and long term plans
• Support final report review and planning after project completion

Brand and industry presence
• Support marketing efforts that promote the brand and culture
• Participate in trade shows and professional organizations to present and promote the brand
• Promote the company culture as a great place to work
• Maintain confidentiality and protect company integrity at all times

What success looks like
• Customers experience clear, professional communication and reliable follow through
• Sales goals are met through disciplined outreach and strong territory execution
• Proposals and quotes are accurate, timely, and aligned to customer needs
• Territory growth is driven by new opportunities and strong account retention
• Premier’s brand is represented consistently with integrity and professionalism

What we are looking for

Core skills
• Strong knowledge of the sales process and long term customer development
• Strong organizational, communication, presentation, and problem solving skills
• Excellent listening skills with the ability to analyze customer needs and develop solutions
• Ability to respond effectively to customer needs and concerns
• Ability to prioritize work, track outcomes, adjust quickly, and meet deadlines
• Ability to work independently and with others in a professional manner
• Intermediate proficiency in Microsoft Office including Word and Excel and other business systems
• Strong written and verbal communication with customers, peers, and leadership

Technical understanding
• Basic understanding of electrical systems from 480V through 765kV
• Familiarity with LV and MV switchgear, circuit breakers, and motor control centers
• Understanding of generation, transmission, and distribution concepts
• Familiarity with UPS systems, renewable energy, and emerging energy technologies
• Ability to sell technical services to customers ranging from novice to expert

Experience and education
• Minimum 3 years of sales experience in electrical industrial construction, maintenance, testing, commissioning, and or repair
• Electrical service sales experience with technical service background and testing industry knowledge preferred
• Basic knowledge of specialized equipment and diagnostic test techniques preferred, training provided

Work environment
• Work near live electrical substations in close but safe proximity
• Blend of office work, collaboration with the Region Operations Manager, remote work, and customer visits
• Some overnight travel required
• Willingness to take calls and travel outside normal business hours when needed

Other requirements
• Must pass pre employment background check, education verification, and motor vehicle report
• Must pass pre employment drug and alcohol test and comply with random testing
• Valid driver’s license required
• Willingness to obtain company paid TWIC card, OSHA 10 or 30, MSHA, NFPA 70E, and CPR training

Benefits
• Medical, dental, vision, and voluntary insurance options
• Company paid short term disability, long term disability, basic life insurance, and AD and D premiums
• 401(k) plan
• Generous paid time off with annual carryover option
• Six paid holidays plus one floating holiday
• NETA testing incentives
• Field incentive pay for procuring additional work
• Referral bonuses
• Travel per diem reimbursement
• Education assistance program
• Company cell phone or stipend, computer, and credit card

Equal Opportunity Employer
Premier Power Maintenance is an EEO and affirmative action employer. All qualified applicants are encouraged to apply regardless of race, age, gender, sexual orientation, nationality, disability, or veteran status.

Similar roles
Territory Sales Representative, Technical Sales Representative, Electrical Service Sales Representative, Regional Sales Representative, Account Manager, Sales Engineer, Business Development Representative

Required Skills

Required Experience

Skills:

1. Effective assessment, evaluation and resolution skills.

2. Effective oral and written communication skills.

3. Ability to remain flexible and positive in stressful situations.

4. Ability to read and comprehend English at a level necessary to follow written and oral instructions and safety precautions.

5. Bilingual preferred (English/Spanish).