PART TIME - 3 DAYS PER WEEK = 24 HOURS 

ON SITE HELP DESK/TECHNICAL SUPPORT ASSOCIATE FOR UPSCALE RETIREMENT COMMUNITY

This position provides technical support assisting end users with their day-to-day technical challenges.  ESSENTIAL FUNCTIONS

• Handles initial SERVICE DESK PHONE, email and WEB INQUIRIES, helps residents to integrate technology including TV, MOBILE PHONE, TABLETS and LAPTOPS. This could include both MICROSOFT, ANDROID, AND APPLE PRODUCTS and telephony and CABLE TV OR STREAMING DEVICES.
• Assesses resident support needs, then provides solutions or refers them to appropriate team members.
• ABILITY TO PRESENT NEW TECHNOLOGY, TRAIN, AND DEMONSTRATE TECHNICAL BENEFITS AND FEATURES.
• Must have EXCELLENT CUSTOMER SERVICE SKILLS and ability to speak in a non-technical manner with patience.

1. Acts as initial contact for all internal customer technical support required for computer hardware and software, telephone, network, operating system, printing, and Internet access, WIFI problems. 
2. Duties include answering the help desk phone, recording the call, first level corrective action, problem escalation to second level when necessary. 
3. Performs installs, upgrades, moves, and changes for computer hardware and software, printers, tape drives, CD-ROM drives, and other peripheral devices.  QUALIFICATIONS:

Minimum 3 years of experience in a PC/local area network support environment.

1. Strong technical knowledge of PCS, LAPTOPS, PRINTERS, AND PERIPHERAL HARDWARE DEVICES, PRINTERS, ETC.

2. STRONG WORKING KNOWLEDGE OF WINDOWS, MICROSOFT OFFICE, MOBILE DEVICES, COMMUNICATIONS SOFTWARE, VIRUS PROTECTION, AND DIAGNOSTIC SOFTWARE. 

3. Ability to diagnose and resolve onsite and remote PC related computing problems, as well as other 

4. Approachable and engaging personality. 

5. Must be able to successfully partner with retirement estate community with patience and exemplary customer service.

**BACKGROUND CHECK REQUIRED!