PART TIME - 3 DAYS PER WEEK - 24 HOURS+

ON SITE HELP DESK/DESKTOP SUPPORT ASSOCIATE FOR RETIREMENT COMMUNITY

This position provides technical support assisting end users with their day-to-day technical challenges.  ESSENTIAL FUNCTIONS

1. Acts as initial contact for all internal customer technical support required for computer hardware and software, telephone, network, operating system, printing, and Internet access, WIFI problems. 
2. Duties include answering the help desk phone, recording the call, first level corrective action, problem escalation to second level when necessary. 
3. Performs installs, upgrades, moves, and changes for computer hardware and software, printers, tape drives, CD-ROM drives, and other peripheral devices.

 COMPETENCIES

1. Problem Solving/Analysis.
2. Technical Capacity.
3. Communication Proficiency.
4. Time Management. QUALIFICATIONS:

Minimum 3 years of experience in a PC/local area network support environment.

1. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. 

2. Strong working knowledge of Windows, Microsoft Office, mobile devices, communications software, virus protection, and diagnostic software. 

3. Ability to diagnose and resolve onsite and remote PC related computing problems, as well as other 

4. Approachable and engaging personality. Must be able to successfully partner with retirement estate community with patience and exemplary customer service. 

5. Ability to lead various training courses on as needed basis.