About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

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******Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The **Security & Quality Assurance Associate **is responsible for the safety and security of the building and its occupants. The position is tasked with monitoring the status of the building and serving as the liaison between on-site personnel and local response teams.

T his is an in-person position located in Hollywood, Los Angeles. The shift schedule is overnight from 11pm-7:30am, and weekend availability is required.

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What You'll Do:

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Routinely patrol the property to prevent potential disturbances and resolve active disputes
• Be present and highly visible to prevent and detect any signs of intrusion
• Monitor and ensure common areas, stairwells, garage, exterior perimeter, any required gates, and service facilities are secured at all times
• Identify and issue violation notices on abandoned and/or improperly licensed or parked vehicles
• Follow-up and notify the appropriate team members to confirm necessary violations are issued
• Effectively and promptly resolve security-related issues and disturbances, involving law enforcement when necessary
• Notify management of any instances that involve law enforcement in a timely manner to allow them to follow-up as needed
• Call police or fire departments in cases of an emergency when deemed appropriate
• Provide coverage of the front desk during team members' breaks and shift changes
• Perform other related duties and assignments as needed and assigned

_Skills and Experience _

• High School diploma or equivalent
• Some college education preferred
• 1+ years of security experience
• Security & Quality Assurance experience preferred
• Guard Card Certification preferred
• Exceptional customer service mindset
• Excellent verbal & written communication skills
• Superior de-escalation skills in challenging disagreements and intense situations
• Strong organization skills
• Ability to adapt to situations and shifting priorities using strong judgment and decision making skills
• Excellent time management skills with the ability to multitask
• Strong computer skills and a familiarity with standard office equipment (internet, email, cell phone, desktop, laptop, mouse, copier, printer, scanner, laminator, shredder, etc.)
• Ability to interact effectively and professionally with all levels of team members, leaders, and external stakeholders
• Ability to work a flexible schedule, including evenings, overnights, and weekends

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Community Team Perks + Benefits
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Stand behind a desk for the majority of an 8-hour shift

• Move body in repetitive motions for extended periods of time

• Work in a space that includes indoor and outdoor spaces, with and without covering

• Move throughout the property as needed

• Transport boxes and equipment weighing up to 20 pounds

• Communicate with other persons in the building

• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.