The Client Support Specialist assigned to the Pathway Home – Interim Housing program will be responsible for working directly with participants to meet their daily needs in a safe and secure environment.

The Pathway Home Interim Housing Program provides a safe, low-barrier, Housing First, housing-focused, and supportive 24-hour interim housing service for adults experiencing homelessness. The Client Support Specialist is responsible for reviewing, evaluating, and verifying intake information and ensuring compliance with program eligibility guidelines. Additionally, the Client Support Specialist will provide direct support to participants, ensuring access to facilities and resources and offering support and crisis intervention as needed. This position is key to ensuring a safe and welcoming environment that meets the immediate needs of program participants.

Program Responsibilities:

• Maintain a calm, friendly, and welcoming atmosphere at the Pathway Home facility, promoting a clean, orderly, and healthy environment at all times.
• Supervise daily operations of the interim housing program and provide support services to all participants, documenting all interactions and services in HMIS.
• Assist case management staff with participant support (e.g., dorm inspections, meeting reminders, and referrals).
• Conduct checks of bed areas, outdoor grounds, and common spaces to ensure program compliance.
• Monitor and document participant compliance with program rules and guidelines, including daily sign-in and curfew adherence.
• Coordinate on-site activities such as movie nights, dinners, and partner events.
• Address safety hazards and report irregularities such as security breaches, equipment damage, or unauthorized persons to the Program Manager.
• Provide conflict resolution through respectful communication and problem-solving strategies.
• Obtain and input required participant information into HMIS within 72 hours and maintain accurate participant case files.
• Assist participants in creating and working towards a Housing and Services Plan, including securing essential documents.

Responsibilities Common to All First Day Employees:

• Employ a strengths-based and “whatever it takes” approach to assist participants.
• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in evaluating and resolving issues.
• Organize and prioritize multiple activities to meet deadlines.
• Demonstrate respect and courtesy towards others.
• Respond to all communications in a timely manner.
• Perform other duties as assigned.