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Logistics Customer Service

Oxford Solutions, Inc.

Logistics Customer Service

Monroeville, PA
Full Time
Paid
  • Responsibilities

    Job Description

    Opening for a Customer Service Assistant for a role focusing on providing order support for a transportation logistics and supply chain department. In this role, you will coordinate all aspects of order processing, applying specialized knowledge of technical details and product applications in the customer order process.

     

    CUSTOMER SERVICE REPRESENTATIVE ACTIVITIES:

    • Coordinate contact with customers, assuring thorough and accurate order processing
    • Suggest alternative products and services and providing support in the resolution of customer complaints and issues.
    • Serve as liaison between Sales, Logistics, Transportation, and Manufacturing with regard to scheduling, capacity, service and systems issues
    • Provide clear instructions to internal departments, enabling them to prepare for and ship orders at customer service levels equal to or greater than those dictated by competitive forces in the marketplace.

    REQUIREMENTS

    • Bachelor's Degree
    • 2+ years of customer service experience
    • General knowledge of accounting principles
    • Knowledge of Logistics and Supply Chain procedures and export management
    • Proficiency with Windows and Microsoft Office products.
    • SAP experience a must
    • Oracle Transportation Management Software (OTM) preferred.
    • Strong interpersonal and communication skills
    • Excellent problem solving, conflict resolution, influencing, and selling skills.

    Customer Service Assistant - Logistics - Supply Chain - 21754

    Company Description

    Oxford Solutions is a professional staffing firm that specializes in the placement of talented professionals into challenging, career-enriching opportunities. We're based in Pittsburgh, PA, but we have openings with major clients located nationwide. We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Whether you are just entering the job market or are simply looking for a new opportunity, we can help. We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities. Check out our openings and apply today!