Job Description

We are seeking a Customer Service Representative to join our team in STATEN ISLAND, NY! You will be responsible for helping customers by providing product and service information and resolving technical issues.

RESPONSIBILITIES:

• Receive inbound and make outbound phone calls to clients regarding service appointments
• Handle customer inquiries
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Survey customers to ensure top level of customer satisfaction
• Reach out to gather positive public reviews
• Contact existing inactive clients to revive relationship

QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields is a must
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Technical computer and internet skills
• Enjoy working closely with others

Company Description

We’re PAC Plumbing, Heating, & A/C. We started over 43 years ago – father and son constructing plumbing in one and two family homes. Over the years we built, expanded, and grew. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Staten Island, NY. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.