Job Description

The Load Planner is responsible for the daily management of the transportation needs for TA Services customer(s). This will include daily communication with customers and drivers/carrying companies.

Responsibilities:

• Consolidates client orders into optimal load profiles and assigns carriers to loads utilizing the Transportation Management System (TMS)
• Responsible for load planning, optimization, routing, and scheduling of all transportation modes
• Develops and implements final stage system parameters that drive system load assignments that identify, build and book loads in compliance with client routing expectations, driving financial impact to client
• Has thorough understanding of carrier’s equipment portfolio and service area
• Negotiates with carriers for non-contracted lanes (spot quoting) and makes decisions on behalf of client within individual client parameters; makes best financial decision as representative for client
• Expedites shipments, when necessary, on behalf of client
• Responds to client needs by answering e-mails, calls, tracking and moving shipments
• Serves as the daily direct point of contact for client; direct point of contact for client shipping issues that require immediate attention
• Monitors and ensures on-time pick-up and delivery
• Recommends corrective action management to resolve customer concerns
• Monitors and ensures timely receipt of carrier documentation and invoices
• Participates in cross-training with Planners as each is expected to be able to step in and support client(s) at any given time
• Other duties as required and assigned

Qualifications

• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Strong problem-solving skills
• Quality driven and results oriented
• Ability to multitask

Education and Experience:

• Bachelor’s degree preferred
• Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
• Minimum 1 year experience in customer service or transportation role
• Experience with Transportation Management Systems
• PC literate with experience with Microsoft Outlook, Word and Excel

Additional Information

All your information will be kept confidential according to EEO guidelines.