Job Description

P3 Health Partners is committed to ensuring the health and safety of our team members, patients and communities we serve. As a part of this commitment, all candidates must receive their COVID-19 vaccine prior to joining the team. If you have any questions about our interview and hiring procedures, please contact PeopleServices@p3hp.org.

PEOPLE. PASSION. PURPOSE.

At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients.

We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance.

We are looking for a PROVIDER OPERATIONS COORDINATOR. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization in Tucson, AZ then you should consider joining our team.

*$1,000 SIGN-ON BONUS OFFERED - 1ST $500 PAID 30 DAYS FOLLOWING FIRST PAYCHECK. 2ND $500 PAID AFTER 6 MONTHS.

OVERALL PURPOSE:

PROVIDER OPERATIONS COORDINATOR is responsible for successfully managing large amounts of outbound and return calls while simultaneously completing special projects as assigned. Position requires daily problem-solving, tracking, attention to detail, coordination between departments and the ability to manage varying and changing requirements. Provider Operations Coordinator will be responsible for assigned affiliate groups and will provide operational support to help assigned clinics meet goals.

EDUCATION AND EXPERIENCE:

• High school diploma/GED required
• Medical Assistant Certification recommended
• 2+ years’ experience in healthcare-related fields required
• Health care customer service experience recommended

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal communication skills
• Excellent communication and problem-solving skills
• Excellent organizational and time management skills
• Ability to maintain composure in high-pressure situations
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Ability to work independently or as part of a team
• Dedication to maintaining the confidentiality of all patient records
• Knowledge of medical terminology a plus
• Ability to use common office/healthcare software and equipment (MS Office Programs, copy machine, Electronic Medical Records, etc.)
• Ability to travel to, and work from, varied worksite locations in the Tucson area

ROLES AND RESPONSIBILITIES

• Responsible for maintaining a high level of helpfulness/friendliness with patients by working to establish a positive rapport in every encounter.
• Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 to provide a seamless point of contact.
• Assist Affiliate practices with outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
• Answer calls regarding general inquires, assist with patient complaints, and warm transfer patients to appropriate departments.
• Support affiliate practices as needed with quality (HEDIS/HOS) gaps by telephonic outreach, chart data mining/audits, quality events, etc.
• Provide and/or coordinate education, training, and support to Affiliate PCP groups regarding, the P3 care model, MRA, Medical/Care Management, Growth, and P3 services and programs.
• Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
• Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.

Company Description

P3 Health Partners (P3) is a patient-centered, physician-led and population health-focused healthcare company. Founded and led by physicians, P3 is a team of doctors, clinicians and support service professionals with a shared passion and purpose for improving the way patient care is delivered. We are on a mission to change the way healthcare is delivered. We believe that together as physicians, we can heal the system, restore purpose and meaning in day-to-day operations, and infuse care and health back into healthcare. Website http://p3hp.org