Job Description

CUSTOMER SERVICE ASSOCIATE-WORK FROM HOME

ABOUT US:

PADCARE, INC. HAS AN IMMEDIATE NEED FOR DEDICATED CUSTOMER SERVICE PEOPLE TO HELP US REUNITE LOST PETS WITH THEIR PET PARENTS THROUGH THE USE OF THE HOMEAGAIN® PET RECOVERY SYSTEM.

AT PADCARE, INC. YOU WILL WORK EXCLUSIVELY WITH HOMEAGAIN® MICROCHIP CUSTOMERS TO IDENTIFY AND AID IN THE RETURN OF LOST PETS. THE HOMEAGAIN® SYSTEM HAS REUNITED ALMOST 3 MILLION PETS THROUGH ITS MICROCHIP ENROLLMENT SERVICES. PADCARE’S PET RECOVERY AND CUSTOMER SERVICE SPECIALISTS MAKE IT HAPPEN IN REAL-TIME.

IF YOU ARE LOOKING FOR AN OPPORTUNITY TO HELP PETS GET HOME AND PUT SMILES BACK ON THE FACES OF THEIR PET PARENTS, THIS MAY BE THE JOB FOR YOU!

PRIOR CUSTOMER SERVICE OR CALL CENTER EXPERIENCE IS NOT REQUIRED, BUT DESIRED!

ABOUT THE ROLE:

AS A CUSTOMER SERVICE ASSOCIATE, YOU WILL BE RECEIVING INBOUND CALLS FROM PET PARENTS, ANSWERING THEIR GENERAL QUESTIONS, ASSISTING THEM WITH RESOLVING THEIR ISSUES, AND BOOSTING THEIR AWARENESS OF HOMEAGAIN® PRODUCTS AND SERVICES.

YOU WILL ALSO PROMOTE THE SALES OF LOW-COST BUT HIGHLY EFFECTIVE HOMEAGAIN® PRODUCTS AND SERVICES. THERE ARE NO COLD CALLS TO BE MADE. YOU WILL TALK TO AND HELP THE PEOPLE THAT CALL YOU!

JOB DETAILS

YOU WILL TRAIN AND WORK FROM HOME AS A CUSTOMER SERVICE ASSOCIATE IN OUR VIRTUAL CUSTOMER CONTACT CENTER. ENJOY ALL THE BENEFITS OF WORKING FROM HOME!

BOTH FULL-TIME AND PART-TIME POSITIONS ARE AVAILABLE, MINIMUM OF 20 HOURS PER WEEK.

COMPENSATION

PAID TRAINING: YOU WILL BE PAID $12.50/HOUR WHILE YOU ARE IN OUR TRAINING PROGRAM. TYPICALLY, YOU WILL COMPLETE TRAINING IN 3 - 4 WEEKS.

WHEN YOU COMPLETE YOUR TRAINING PROGRAM, YOUR HOURLY RATE WILL MOVE UP TO $13.00/HOUR.

YOU WILL ALSO PARTICIPATE IN OUR SALES PROMOTION INCENTIVE PROGRAM. FULL-TIME TEAM MEMBERS CAN EARN (BASED ON YOUR OWN INDIVIDUAL RESULTS) UP TO $900 (OR MORE) PER MONTH IN INCENTIVES. THIS IS THE EQUIVALENT OF UP TO $5 MORE PER HOUR IN ADDITION TO YOUR BASE HOURLY PAY.

YOU WILL:

• PROVIDE QUALITY SUPPORT TO PET PARENTS VIA PHONE.

• REPORT AND RESOLVE PET PARENT REQUESTS.

• GENERATE SUCCESSFUL ENROLLMENTS AND SALES OF HOMEAGAIN® PET RECOVERY SERVICES/PRODUCTS.

WE ARE LOOKING FOR:

• APPLICANTS WHO ARE MOTIVATED TO HELP PETS AND THEIR FAMILIES.

• INDIVIDUALS WHO ARE MOTIVATED TO INCREASE THEIR INCOME THROUGH SALES INCENTIVES.

• ORGANIZED CANDIDATES WITH A SENSE OF URGENCY.

• GOOD COMMUNICATORS (ORAL AND WRITTEN).

• TEAM MEMBERS WITH CUSTOMER EMPATHY.

YOU MUST HAVE:

• A WINDOWS 10 COMPUTER

  • RAM: AT LEAST 4 GBS

  • CPU: 2.6 GHZ PROCESSOR (OR HIGHER)

• HIGH-SPEED INTERNET

• A USB HEADSET

• A QUIET WORK AREA

WE ALSO OFFER:

• DENTAL & HEALTH COVERAGE

• PAID TIME OFF

• GROWTH OPPORTUNITIES

  • BASED ON PERFORMANCE, CAREER AND WAGE ADVANCEMENT CAN OCCUR IN AS LITTLE AS 3 MONTHS.

  • WE PROMOTE FROM WITHIN. WE ARE ALWAYS INTERESTED IN THE ADVANCEMENT AND PROMOTION OF OUR TEAM MEMBERS.

Company Description

Fully remote Inbound Call Center for HomeAgain Pet recovery. We currently do not support Mac or Chromebook.