Job Description

PAM Transport is searching for an individual to join their leadership team as an Associate VP of Operations at our headquarters in Northwest Arkansas. In this role, you will assist the Vice President of Operations and the Executive Management Team in making strategic decisions and further enhancement of Operational KPI’s and overall Performance metrics.

PAM Transport is a leading truckload dry van carrier transporting general commodities throughout the continental United States, as well as Canada and Mexico.

GENERAL PURPOSE:

• Develop and implement programs to ensure efficient and cost-effective operations.
• Identify and execute innovative plans to increase company utilization and revenue.
• Provide leadership and direction to the operational staff

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ability to analyze data timely, efficiently and effectively.

• Continued Enhancement of all Operational KPI’s.

• Analyze and control costs to ensure a high level of profitability.

• Analyze current system capabilities, promote ideas and design for improvement

• Promote professional growth and development with all staff members

• Interact with customers to ensure existing and prospective customer needs are understood and met.

• Strong decision-making skills with the ability to communicate effectively to a large workforce.

• Identify network, customer, and market trends and work to correct areas of imbalance.

• Participate in all new bids with Pricing and Sales from an operational perspective.

• Identify and seize profitable business opportunities while providing solutions for the customer.

• Work to support the service and growth of new and existing accounts and resolve customer service issues that arise.

• Make presentations and respond to questions from groups of executives, managers, clients, customers, drivers and general employees.

• Establish solid business relationships and maintain open, accurate and timely communication with Drivers and both Internal and External Team members.

• Lead effort to improve fleet/equipment utilization, maintenance availability and fuel efficiency.

• Other projects and tasks as assigned from time to time.

• Travel as required.

GENERAL QUALIFICATIONS:

• EDUCATION: Bachelor’s Degree in Business, Logistics and or related field.
• EXPERIENCE: 10 years’ work experience in transportation operations and/or a customer facing role.
• LEADERSHIP: Must possess outstanding leadership abilities, goal orientation, teaching/coaching, self-discipline and systemic thinking.
• ORGANIZATION: Must have excellent planning, organizational and time management skills.
• CUSTOMER SERVICE: Must have excellent customer service skills to include a in team-oriented approach to managing the customer’s needs.
• COMMUNICATION: Must have excellent communications skills; presentation, interpersonal, verbal and written.
• PROBLEM SOLVING: Must possess the ability to use good business judgment in making decisions.
• COMPUTER SKILLS: Ability to work with Microsoft Office (Word, Excel, Power Point), E-mail, transportation related software AS400 etc.

Company Description

PAM Transport, Inc. was founded in 1980. PAM Transportation Services Inc. is a transportation holding company and was incorporated in 1986. The corporate offices for PAM are located in Northwest Arkansas’ beautiful Ozark Mountains in the tranquil community of Tontitown, Arkansas. Over the years, PAM has experienced growth not only by greatly increasing its customer base but also by acquisitions. Our focus is providing exceptional service to our customers. We are able to provide nationwide dry van truckload, expedited truckload, intermodal, and logistics services to the manufacturing, retail, and automotive industries. We also provide direct service into the Canadian provinces of Ontario and Quebec. Through marketing agreements, we are able to serve Mexico over our border crossings in Laredo and El Paso, TX.