Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security.  At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive.  Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

For more than four decades, Trustmark Health Benefits has created integrated, flexible and tailored employer health plan designs that seamlessly meet specific business needs and delight members.  Each of our offices around the country is managed locally by industry veterans who understand the dynamics of the markets they serve.  Our responsive and empathetic service teams provide the highest level of support for employers and members.  Our local expertise and service represents our national strength.  We are an independently operated subsidiary of Trustmark Mutual Holding Company.

The Client Manager is responsible for the overall relationship with clients, from implementation, everyday problem resolution through renewal activities. The Client Manager will work directly with sales executives and client coordinators to support and service between 12 – 20 groups of clients between $50,000 - $250,000 ANR. They maintain senior management level contact with Benefits, Human Resources, and the financial staff of the client. The Client Manager is also responsible for the service delivery of Health Benefits products and services that ensure client satisfaction.

Key Accountabilities

Responsible for the ongoing day-to-day involvement with assigned clients, including but not limited to:

• Problem solving/issue resolution
• Personal contact with the clients – phone calls, visits, etc.
• Creates, analyzes and presents reporting packages
• Coordinating and presenting renewals, claim reviews, with appropriate follow-through
• Presenting relevant industry, corporate, etc. issues to client
• Completes Client Action Plan
• Recommends appropriate upsales and approach

Assumes primary responsibility for implementation of new business in close collaboration with implementation manager, including but not limited to:

• Working closely with the sales producers to learn not only what was sold but also nuances and personality of group

• Ensuring timely completion of SPD

• Set up and maintenance of performance metrics

• Directs and oversees stop loss renewal with Sales Coordinator/Underwriter

• Participates in appropriate client/departmental corporate meetings

• Coordinates communication with client/Health Benefits departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.

• Produces other projects, analyses, reports, etc. as directed by client/director/consultant/senior management

• Other duties as needed/assigned.

Required Experience and Education

• 3-5 years client management experience
• Results oriented and self-motivated
• Bachelor’s degree preferred
• Excellent interpersonal and communication skills
• Prior management/leadership skills
• Ability to interact with senior level executives
• Thorough understanding of self-funding and employee benefit plans
• Excellent presentation skills
• Willingness to travel
• Bachelor’s Degree or 2-5 years of related experience
• State insurance license preferred

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Required Skills Required Experience