Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.   

For more than four decades, Trustmark Health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service represents our national strength. We are an independently operated subsidiary of Trustmark Mutual Holding Company.

Trustmark Health Benefits is currently seeking an Intake Coordinator with a passion for exceptional service to work Monday through Friday, 10 a.m. to 6 p.m., EST.  The Intake Coordinator is responsible for collecting demographic information required for the certification of inpatient, outpatient and alternate site care.  This position is also accountable for entering this data into the healthcare management system.  Emphasis is on customer service.

RESPONSIBILITIES:

• Accepts incoming Healthcare Management calls to determine purpose of call.
• Advise callers of Utilization Management certification requirements based on specific client information.
• Offers to connect callers to the benefit department for clarification of benefit plans.
• Collects and enters all pertinent demographic information as it relates to the certification of inpatient, outpatient and alternate site care.
• Accurately and efficiently enters demographic and benefit related data.
• Retrieve voicemail messages from the queue and return calls for confirmation of data.
• Request discharge dates from hospitals, facilities, and physician's offices as requested.
• Assists with the orientation of new team members.
• Other duties as assigned by Supervisor.

REQUIREMENTS:

• Previous experience in a healthcare or insurance setting preferred
• Previous telephonic customer service experience in a call center preferred
• Medical terminology, medical coding, or ICD-9 experience preferred
• Demonstrated computer proficiency in Microsoft Suite (Word, Excel, Outlook)
• Ability to communicate in a positive and effective manner in both oral and written communication
• Ability to work in a detailed and fast-paced call center environment, consistently delivering exceptional customer service
• Ability to work from a home office that is equipped with high-speed internet.
• Ability to work Monday through Friday, 10 a.m. to 6 p.m., EST.

Pay Range:  $16.00 - $20.00/hr. (Est.) + Bonus.  Candidate skillset, work experience, education and geographic location will be taken into consideration when determining salary offered. 

BENEFITS INCLUDE:  

• Paid Time Off
• Paid Holidays
• 401K 
• Health, Dental, and Vision
• FSA and HSA
• Basic Life Insurance & Supplemental Life
• Short/Long Term Disability
• EAP
• Back-up Care for Children, Adults and Elders
• Wellness Program

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, veteran, age or disability.

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.

Required Skills Required Experience