At The Trustmark Companies we help people thrive. We provide products and personalized attention that engage and inspire people to maximize their health potential. We offer employee benefits customized to fit each unique business need or life circumstance. It all revolves around our belief that better health and greater financial security increase overall well-being. And with well-being comes peace of mind. Peace of mind to focus on work and family and everything else that’s important in life. Peace of mind to thrive.
SUMMARY: Voluntary Benefits (VB) is looking for a Supervisor, Implementation Support. In this position you will be a working Supervisor, responsible for the daily operation of the Client Services Implementation Support team. The Implementation Support team is responsible for gathering and inputting all required information needed to set-up new and re-enrolled cases in SharePoint. You will also be responsible for the overall workflow and work ticketing assignment processes, coaching and performance management, and quality assurance of the teams’ output. In addition, you will proactively manage the implementation support processes and may make process or quality assurance enhancement recommendations to management to ensure a seamless experience for our customers. To be successful, you must be focused on exceeding customer expectation and help to build a strong team culture of engagement and inclusion.
JOB RESPONSIBILITIES:
WORKFLOW MANAGEMENT & QUALITY ASSURANCE:
TEAM MANAGEMENT:
REQUIRED SKILLS AND EXPERIENCE:
Bachelor’s Degree in business, communication or similar field and/or 3+ years of direct or relevant industry / business experience
Two (2) years of supervisory/management experience required.
Must be able to travel up to 15%. May include occasional weekend travel.
Working knowledge of voluntary/worksite products and processes a plus.
Demonstrated proficiency in the following areas:
Demonstrated proficiency in Microsoft Tool (Word, PowerPoint, and Excel) as well as quick ability to learn and use additional systems and tools like, but not limited to, Tableau Server and SharePoint.
Come join Trustmark! Join a team that will not only utilize your current skills, but will enhance them as well. Trustmark benefits include medical/dental/life insurance, 37.5 hour work-week, competitive 401(k), subsidized onsite fitness center and cafeteria, free shuttle service to and from the Metra stations, “dress for the day” attire and much more.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, or disability.
Required Skills Required Experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.