Need a Desk Side Support Technician (DSS) Level 1in Hagerstown, MD

Client is ONLY expecting a level 1 technician with 1-3 yrs. experience

Title: Level 1 Desk Side Support Tech (DSS)

DESCRIPTION

The ideal candidate should have previous experience in imaging the machines through SCCM.

The candidate must be able to maintain a balance between high productivity and high quality to meet the needs of an extremely demanding and challenging client base.

The Tech should be able to build machine, co-ordinate with user for the laptop/desktop setup, ship the assets, work with user in configuring the profile.

In addition, the team manages small deployments, office moves, user desk moves, Annual power shutdowns, to ensure that end-user productivity is maintained through any desktop change activities that the DSS is responsible for while maintaining a level of guardianship of the production environment.

Principle Duties and Responsibilities Include (not limited to):

DSS Tech - Daily Operational Support

• Installation and moving of PC equipment as well as preparing equipment for disposal.

• Software installation, OS upgrades, antivirus and windows patch updates.

• Printer and other peripheral installation

• Asset management and inventory update

• Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure

• Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.

• Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems

• Participate in outage escalation

• Provide vendor escort Floor Support

• Create and maintain support documentation

• Interacting with other support groups (local and global) within the firm across multiple platforms

• Assist Corporate Services with receiving IT equipment from the loading dock, update inventory

• Multimedia support/assistance in town hall setup or office event

QUALIFICATIONS

Skills Required:

Technical:

Windows OS (Win10) / Windows Server OS (2016 / 2019)

Knowledge and experience with various server hardware models and vendors i.e. IBM, Dell, HP etc.

Configuration Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory

Microsoft Office 2016 & Office 365 (including Project, Outlook, SharePoint, Teams, Skype)

PC Hardware, Laptop & Mobile devices

Experience with Remote Access (including SecurID), Virtual PCs, Citrix & VPN

Basic knowledge of various technologies

Basic understanding of MAC support

Professional/Personal Skills:

• Self-motivator who can successfully operate individually and as a member of a team

• Exceptional interpersonal skills

• Excellent customer handling skills

• Strong oral and written communications

• Superior analytical/problem solving skills

• Ability to quickly learn and navigate complex processes and internal systems

• Ability to successfully prioritize and manage operational duties to required deadlines

Qualifications:

2-3 years IT experience.

Engagement terms:

Location: Hagerstown, MD

Hourly rate/Monthly salary: $25-30/hr. ONLY on 1099 basis. Please provide the best hourly rate and monthly salary.

Do you have the below insurance which is required for 1099, if one does not have they can still get one before joining if the candidate is willing to get one. (The candidate should have their certificate of Professional and general liability insurance that is typical of an independent contractor for 1099) It is quite cheap and easy to get this insurance.

Start Date – ASAP

Duration: 1 Year

Positions: 2

Schedule shift: M-F 9:00am to 5:00pm 40 hrs week.

Background Investigation Required: Yes.

Background checks and drug screen required.

Estimated start date: ASAP.

Candidates need to start immediately within 1-2 weeks’ notice.

Are you a Desk Side Support Tech (DSS) that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW!

Thanks & Regards,

M V Srikanth

Patriot Staffing

E: itrecruiter at patriotstaffing.com dot com Phone: Seven three two – six two nine – eight six six one