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Customer Service Representative
P
PAUL JOHNSON DRYWALL, INC.
Customer Service Representative
Phoenix, AZ
Full Time
Paid
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Responsibilities
Duties and responsibilities:
-Manage and coordinate the schedules of our field technicians as requested by customers.
-Manage incoming calls, emails and customer service requests.
-Communicate and direct field technicians on work to be completed.
-Handle customer complaints and provide appropriate solutions; following up to ensure resolution.
-Document patterns that may indicate a larger problem with service that needs to be resolved.
-Request and following up with purchase orders until received from customers
-Assist payroll in resolving any time-sheet discrepancies
-Answer incoming customer inquiries
-Record customer information within our database
-Engage with clients in a friendly and professional manner while actively listening to their concerns.
-Offer support and solutions to our customers in accordance with the company’s customer service policies.
-Data entry, note taking
-Other projects assigned
-Person should be fluent in both English and Spanish