PAW Health Network is a 24-Hour Animal Care Center that provides an array of diverse services offered to the community. These services include the following: walk-ins, routine care, emergency care, urgent care, massage therapy, dog blood donation program, and our service dog registry program. We have numerous relationships and contracts with local organizations that we are extremely active in.  As PAW becomes more involved in providing care to the community our need for more Caregiver Support Staff continues to grow. PAW recognizes the importance of strong caregiver and patient relations. Leading the industry, PAW has created a culture of support and equality to maximize successes in patient care and it all begins when the caregiver walks through the door. The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive of one another. If you are looking to begin or continue your career in an environment where you are valued, encouraged to improve yourself, and thrive while leading the industry with your care team then please apply. PAW offers wage and compensation packages competitive to any other health service industry. We promote work-life balance in order to encourage mental and physical wellness. Because your overall health matters to us your employee benefits include the following: • Employee Assistance Program offers counselors who provide assistance in defining, understanding and resolving work-related and personal issues • Professional stipend for license dues, continuing education, and professional memberships • Transitional housing available • Uniform reimbursement • Pet Insurance for employee-owned pets • Employee discount for all employee-owned pets • Individual wellness supported by in house catered meals and corporate gym membership Responsibilities: Answer phone calls and emails and communicate relevant information to the appropriate parties Ensure the security of the building by having visitors follow necessary sign-in protocol Book travel arrangements and prepare itineraries so off-site meetings go smoothly Assist with other administrative tasks, such as data entry, copying, filing etc. Assure incoming and outgoing mail is managed appropriately and handle deliveries • The Caregiver Support Staff are unlicensed personnel primarily responsible for working with caregivers • This is an integral role that is responsible for ensuring an efficient flow of caregiver coordination, patient services, and clerical fulfillment • This position helps to meet the expectations of caregivers and clinic employees alike, performing clerical duties and hands-on activities in order to do so • The Caregiver Support Staff communicate directly with caregivers by phone and in-person to schedule patient arrivals and coordinate medical communications with medical staff • The Caregiver Support Staff facilitate patient movement from the reception area to central triage • The Caregiver Support Staff receive and send patient medical records to primary care facilities • The Caregiver Support Staff complete final invoicing procedures Qualifications: Exhibits working knowledge of Microsoft Office and basic computer skills Has experience answering telephone calls and troubleshooting stressful situations Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred High school diploma, G.E.D. or equivalent Education and Experience: • High School Degree or equivalent • Part-time position ideally has one (1) year of experience in customer service, within veterinary is a bonus Constructive Exchange: • Has the ability to solicit, process, and integrate inputs and ideas from peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback Computer Skills: • Demonstrates proficiency in the use of computers, practice management software, and standard work/spreadsheet software. Must be able to utilize or learn scheduling modules/software Certificates, Licenses, and Registrations: • None required for this position Compensation: $15 - $16 Hourly

• The Caregiver Support Staff are unlicensed personnel primarily responsible for working with caregivers • This is an integral role that is responsible for ensuring an efficient flow of caregiver coordination, patient services, and clerical fulfillment • This position helps to meet the expectations of caregivers and clinic employees alike, performing clerical duties and hands-on activities in order to do so • The Caregiver Support Staff communicate directly with caregivers by phone and in-person to schedule patient arrivals and coordinate medical communications with medical staff • The Caregiver Support Staff facilitate patient movement from the reception area to central triage • The Caregiver Support Staff receive and send patient medical records to primary care facilities • The Caregiver Support Staff complete final invoicing procedures