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IT Support Specialist

PBS Engineering and Environmental Inc.

IT Support Specialist

Portland, OR
Paid
  • Responsibilities

    PBS Engineering and Environmental Inc. (PBS) is a regionally distinguished and growing engineering and environmental consulting firm in Oregon and Washington. Founded in 1982, our 200-plus person firm has a history of successfully serving major clients throughout the Pacific Northwest.

    As a leader in providing consulting engineering services in the Northwest, we are currently seeking a qualified individual for the following open full time position in our Portland, Oregon office:  

    IT SUPPORT SPECIALIST

    The IT Support Specialist is responsible for providing technical assistance and support related to computer system; hardware, or software. Respond to incoming requests from email, ticketing system, or phone calls. The support specialist will also be required to assist the IT manager and senior support specialists with special projects.

    JOB RESPONSIBILITIES/DUTIES:

    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  
    • Respond to queries either in person, over the phone, or by email.
    • Maintain daily performance of computer systems.
    • Respond to email messages from users seeking help.
    • Walk users through problem-solving processes.
    • Install, modify, and repair computer hardware and software.
    • Clean up computers.
    • Run diagnostic programs to resolve problems.
    • Install computer peripherals for users.
    • Escalate queries to support specialists or IT manager.
    • Follow up with users to ensure issues have been resolved.
    • Run reports to determine malfunctions that continue to occur.

     

      MINIMUM REQUIREMENTS: 

    • Minimum 1 to 2 years of computer repair related experience.
    • Working towards or has achieved Associates Degree in computer science, information systems, or related field.
    • Experience working with Windows 7, 8.1, and 10.
    • Capable of lifting 25 lbs.
    • Knowledge of Windows server 2008 and 2012.
    • Some knowledge of a corporate network environment is preferred.
    • Proven experience as a help desk technician or other customer support role.
    • Good communications skills.
    • Ability to work with users and follow through with standard troubleshooting steps.
    • Good understanding of computer systems, mobile devices, and other tech products.
    • Ability to diagnose and resolve basic technical issues.
    • Customer service-oriented and cool-tempered.

     AN IDEAL CANDIDATE FOR THIS POSITION WILL HAVE:

    • Experience working as a computer technician either in a call center environment or in a computer repair shop.  
    • Experience working with users to troubleshoot computer issues over the phone, through email, or in-person.
    • Has experience working with Windows Server, Windows 7, 8.1, and 10.
    • Capable of diagnosing problems on the network and escalating issues to senior support.
    • Can troubleshoot software problems with Microsoft Office.
    • Able to handle and prioritize multiple incoming help requests simultaneously.
    • Shows signs of excellent communication skills.

    PBS has offices across the Northwest. We are committed to fostering a work environment that is conducive to the personal and professional growth of each employee. This is accomplished through a company philosophy that combines teamwork, open communication, and diverse projects. Many of our projects involve several consultants and contractors, requiring a collaborative team effort. We pride ourselves on our project management approach and experience.

    PBS offers employment opportunities to experienced professionals who are excited by the challenges of meeting and exceeding our clients’ expectations. We offer an excellent benefit package including vacation and holiday pay, medical/vision/dental/disability and life insurance, and 401(k).

    PBS offers mileage-based reimbursement for the use of personal vehicles. For positions requiring transportation, use of a personal vehicle may be required.

    PBS is an Equal Opportunity Employer (EEO).

    No phone calls or direct e-mails please.