Job Description

Provide accurate yet friendly service to the guests, potential guest and internal team

members using the communication network. Knowledge of all reports and telecom

equipment

Answer incoming calls on console and accurately direct calls to appropriate

extensions/parties.

• Greet and respond to guests’ requests in a friendly, courteous manner.

• Maintain a complete knowledge of emergency procedures.

• Receive and log all emergency calls and direct to security and/or facility

maintenance departments.

• Deliver exceptional customer service by professionally receiving and responding to

inbound calls for internal & external guest for multiple properties.

• Effective knowledge of English language, both verbal and written speaking in a

clear and professional manner

• Provide informed knowledge of Boyd Gaming properties, events, promotions, the

city and key personnel, routing calls to the appropriate administrative extension,

guest room, department or sister property.

• Ability to multitask, prioritize and complete tasks while responding attentively to our

guest requests or complaints.

• Maintain working knowledge of all applicable computer programs and all telecom

equipment.

• Maintain working knowledge of all emergency procedures. Ability to make sound

decisions while coordinating and prioritizing with security and key personnel during

high priority situations, i.e. bomb threat/fire/robbery/medical.

• Maintain working knowledge of all guest services i.e. paging, messaging, wakeups,

DNDs, VIPs, and NRG. and reports.

• Coordinate equipment repairs and technical issues with on-site technician.

Knowledge of how to report and track inventory, and other duties as assigned.

• Maintain status board and keep all logs and computer files updated.

• Work as team player in an environment that was founded on working smart and

building relationships with guest and your team members.

Qualifications

One (1) year of experience in telephone switchboard, multi-line phone system,

and/or customer service preferred bilingual a plus.

• Must be able to sit for entire shift.

• Operate Meridian switchboard.

• Basic knowledge of Microsoft Word, Excel, LMS, HMS, HOTSOS & Open Table &

Self-Serve.

• Ability to Type, operate printers, beepers, cellular phones, and two-way radios.

• Operate HMS system/build and distribute broadcast and distribution

Announcements.

• Operate all related Northern Telecom equipment, (Telecommunication automatic

wake-up machine,

• Operate & understand SDD call accounting system call costing, dialing patterns &

reporting.

• Professional appearance.

• Follow confidentiality procedure.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.