PC Helpdesk/IT Support

S

Surge Staffing

PC Helpdesk/IT Support

Columbus, GA
Full Time
Paid
  • Responsibilities

    PC Helpdesk / IT Support (Temp-to-Hire)

    Location: Columbus, GA
    Schedule: Monday – Friday | 7:30 AM – 4:30 PM
    Employment Type: Temp-to-Hire

    Job Summary

    We are seeking a reliable and customer-focused PC Helpdesk / IT Support professional to provide day-to-day technical support to end users. This role will serve as the primary point of contact for PC-related issues, user access management, and key IT systems while ensuring timely resolution and strong service delivery.

    Key Responsibilities

    End User & PC Support

    • Provide daily IT support and resolve most issues within the same business day
    • Troubleshoot hardware and software issues across PCs, laptops, tablets, and mobile devices
    • Install, configure, and maintain software, email systems, and business applications
    • Set up new user workstations, including hardware upgrades and system configuration
    • Configure security tools such as BitLocker/Safeboot and user access settings

    Hardware, Asset & Inventory Management

    • Maintain accurate inventory of PCs, printers, and IT equipment
    • Manage loaner devices, training equipment, and mobile devices (iPhones, iPads)
    • Track inactive equipment and support asset disposal documentation
    • Monitor and manage printer supplies, including toner and ink

    Procurement & Vendor Support

    • Source and obtain quotes for IT equipment and accessories
    • Submit purchase requests and track order status
    • Research and recommend new IT products and solutions

    Server & Infrastructure Support

    • Perform basic server tasks (status checks, login/logout, shutdowns)
    • Assist with backup processes and server room maintenance
    • Support system uptime and infrastructure organization

    User Access & Identity Management

    • Create and manage user accounts and access permissions
    • Perform regular audits of user access and maintain documentation
    • Support password resets across multiple systems

    Network & Systems Support

    • Serve as primary contact for network and Wi-Fi issues
    • Track and update system support requests
    • Support various enterprise and standalone systems

    Shared Systems & Communication

    • Maintain shared and public-use computers (conference rooms, kiosks, etc.)
    • Support email account setup/removal and communication systems
    • Assist with phone system support

    Security & Compliance

    • Ensure proper IT asset tracking and disposal procedures
    • Support security-related IT processes and documentation

    Required Qualifications

    • Strong knowledge of PC hardware, Windows OS, and Microsoft Office
    • Experience troubleshooting technical issues in a professional environment
    • Familiarity with user access management and IT security practices
    • Ability to manage multiple priorities independently
    • Strong communication and customer service skills

    Preferred Qualifications

    • Experience in a manufacturing or enterprise environment
    • Exposure to server operations, backups, or network support
    • Experience with CAD, SPC, or engineering-related systems

    Why Join Us?

    • Stable Monday–Friday schedule (no weekends)
    • Opportunity for full-time hire
    • Hands-on, impactful role supporting daily operations
    • Collaborative team environment

    IND3