Position Summary:

We provide secure, reliable, and advisable IT solutions to Montana businesses.

Our Professional Services Team is focused on infrastructure and cloud solutions that impact our clients and allow them to perform their day-to-day operations.

We are looking for new and experienced IT professionals with a passion for designing, building and installing IT solutions.

The expectation of the PC Install Specialist is to become an expert at the installation of desktop and laptop computers. This includes computer hardware, software, and other peripherals. This also includes understanding of how these devices connect and interact with on-premise server and cloud resources.

Job Status: Full Time

Employee Type: Hourly

Pay: $19-$23hr DOE + Overtime

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\flexibility

Travel/License Required: Yes, local and occasional overnight travel required.

Normal Work Schedule: 8am-5pm Monday-Friday, afterhours work required on occasion.

Position Roles & Responsibilities:

• Promote and represent the culture and core values in all aspects of your job duties

• Planning, organizing and scheduling of project work.

• Effective communication with stakeholders

• Understanding hardware / software material list and cost.

• Scope of work deliverables

• Scope of work exclusions

• Risk assessments (informal/formal)

• Create fall back plan for all risky changes to customer data or infrastructure

• Change management identification.

• Coordinate with 3rd party vendors/subcontractors on changes and adjustments to cost estimates

• Maintain quality implementations by establishing and enforcing technical standards

• After hours emergency support via the on-call rotation

• Technical Implementations:

• Hardware

• Windows Desktop Computers

• Windows Laptop and Tablet Computers

• Software

• Line of business applications specific to each client

• Microsoft 365 applications (Cloud services and local application installs)

• General use applications such as PDF readers, multimedia, browsers, etc

• Connecting Peripherals (Not an expert on each specific model)

• Printers (Networked and USB)

• Display Monitors

• Input devices

• Connecting devices to resources

• Workgroup

• Active Directory

• Azure Active Directory / Entra

• Migration of data

• Connect applications to server data as needed

• Application data for local applications

• End user data and settings

RESOURCE PROFILE:

• IT background with a focus on Windows based hardware and software.

• Ability to work with multiple projects

• Time Management and Organization Skills

• Excitement for new technologies

• Self-starter and pro-active planner requiring minimal supervision

• Strong software application use

• Attention to detail

• Professional Appearance

• Ability to work under pressure

• Customer service

• Quality assurance

• Technical Skills:

• Intermediate PC and Peripherals

• Basic networking

• Basic voice / VoIP PBX

• Basic overall troubleshooting

• Basic Office 365