Job Description

Link Solutions is seeking a PC Systems Specialist to join our Joint Base Lewis-McChord, WA team.

• Must be a US Citizen
• Non-remote (relocation incentive available)

The PC Systems Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord. The Specialist will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Install, set up, relocate, configure, troubleshoot, and support PC and server hardware and software.
• Install and configure software upgrades; tune operating systems to enhance performance.
• Install and configure network interfaces and internet connections; diagnose network cable and configuration issues.
• Provide help desk support by identifying problems, determining root causes, and offering temporary solutions when issues cannot be resolved immediately.
• Respond to user inquiries, providing technical assistance for PCs, hardware, software, and standard applications.
• Install and maintain specialized software, including setup, file structure development, report formats, input forms, file security, database population, and procedure documentation.
• Coordinate technical support activities with the local Network Enterprise Center.
• Provide on‑call support outside core hours for unscheduled events or scheduled service interruptions.
• Manage and oversee support tickets for Training Management Directorate (TMD) users.
• Lead multiple projects, including planning, design, organization, and implementation.
• Develop and implement organization‑wide standards for current and future information systems.
• Report directly to Senior Leadership on ongoing projects and tasks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• U.S. Citizen
• Must have or be able to obtain and maintain a secret security clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field OR five (5+) years in a desktop support role with a comprehensive understanding of computer science concepts.
• Experience with SharePoint-related site administration, optimization, and development.
• Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop

Preferred:

• Active Secret Clearance.
• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.
• Strong self-starter requiring minimal supervision.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.