Job Description:
The Configuration & Deployment Tech’s role within ADOT’s (Arizona Department of Transportation) ITG (Information Technology Group) is responsible for supporting all aspects of the IT Hardware Lifecycle for the Agency. The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions. Completes daily tasks to “pick” or “stock” IT hardware in/out of the secure inventory room. Completes weekly and monthly physical inventory processes. The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance. Will assist in obtaining IT hardware quotes and receiving equipment from vendors. Will configure and deploy equipment to internal and external customers in the Phoenix area. Will assist in processing end of life equipment for disposal following standards and existing processes.
Qualifications & Education Requirements
1-3 years IT asset life cycle management industry best practices and methodology
1-3 years IT service level monitoring and compliance reporting State, ADOT, and ITG policies, procedures, processes, tools, and techniques
3 -5 Microsoft productivity tools such as Outlook, Word, Excel, PowerPoint, etc.
3- 5 Google Suite experience.
3 years IT asset management products and/or discovery tools
1 -3 years ServiceNow HAM experience.
1-3 years’ experience in facilitating hardware purchases by working with vendors and customers.
Excellent business communication skills, both written and verbal.
1 -3 years Requirements gathering.
Financial management.
Procurement rules and regulations.
3 -5 Computer hardware configuration and troubleshooting knowledge.
1 -3 years Knowledge of Ethernet network terminology to assist with troubleshooting network issues.
1 -3 years Knowledge of IT infrastructure industry standards and best practices.
Advanced troubleshooting skills.
Problem definition and alternative analysis skills.
1 -3 years’ Experience with Active Directory.
1 -3 years’ Experience with Windows 10.
1 -3 years’ Experience with Windows 11.
1 -3 years MS System Center Configuration Manager.
1 -3 years In person Face to Face customer service experience is necessary.
Minimum 7 years of current working experience in a related IT field
Must have a current AZ Driver’s license with a good driving record
Bachelor degree in a related field is preferred
Skills
Strong in person and phone customer service skills.
Excellent interpersonal, written and oral communication skills.
Advanced troubleshooting and problem-solving skills.
Excellent self-organization and time management skills.
Ability to work collaboratively in teams and across organizations.
Ability to synthesize feedback and adjust plans accordingly.
Ability to develop and write technical documentation.
Ability to evaluate and test emerging technologies.
Ability to apply creative solutions to business problems to ensure business needs are met most effectively.
Resource will be working in a professional environment and will be held to a dress code standard *
Position will require some local travel in Maricopa County. The Resource must be able to qualify to drive state Vehicles.
Position works with Criminal Justice hardware and Software and must be able to pass the Arizona Criminal Justice Information Systems (ACJIS) background test to obtain a Level D - Technical certification from the Arizona Department of Public Safety
Required Skills
Minimum 7 years of current working experience in a related IT field
1 -3 years' experience with Active Directory
1 -3 years' experience with Windows 10 and Windows 11
3 -5 Computer hardware configuration and troubleshooting knowledge
3-5 years' experience with Google Suite, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
Preferred Skills
Bachelor's degree in a related field is preferred