If you’re ready to take your career to the next level, T-Mobile and PCC Wireless want to talk with you! If you strive to not only be the best, but to work with the best, T-Mobile and PCC Wireless is the place to be! PCC Wireless is a Premier T-Mobile Master Agent in the wireless industry representing all T-Mobile products and services across the US since 1996. Our staff is committed to optimizing our clients' experience and has been recognized for providing outstanding innovation and customer support. The key to our success is building a talented, motivated team of professionals led by success-driven executives. At T-Mobile and PCC Wireless, you will have the opportunity to join an exciting and diverse team that takes pride in both individual achievement and the contribution to the overall success of our organization. In order to attract and retain top caliber talent, we offer very competitive compensation to our team members.
We are seeking a Retail Store Manager (RSM) to join our team! The RSM is responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention, and team leadership. The RSM is the primary point of contact for employees of the retail store. Multi-tasking and detail oriented skills will be required for this fast paced, high energy position!
Responsibilities
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process. Train store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account
Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the needs of the business. Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment which supports T-Mobiles and PCC Wireless values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
Meet or exceed sales goals for the store.
Ensures that visual merchandising is appealing to customers while adhering to T-Mobile/ PCC Wireless standards/Qualifications
Basic computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office.
Excellent communications skills, orally and in writing.
Ability to lead and coach to deliver financial results.
Ability to utilize T-Mobile and PCC Wireless values to deliver results and make business decisions when operating the store.
Sales and sales management experience with a customer focused, operationally excellent retailer, along with an established record of high personal performance.
Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance.
Operational and financial performance management, including site profit and loss management.
High School Diploma/GED
Bachelor’s degree Preferred.
Fluent in Spanish a plus.
Misc:
401K Available
Medical Benefits (After first 90 days)
Mobile Service discount (After 30 days)
In store accessory discount