Job Description

Job Description

Job Overview:

Provide expert customer support for PCI compliance and data security, managing service requests, guiding customers on PCI Portal usage, and ensuring adherence to PCI DSS standards. Work collaboratively with internal teams to deliver effective solutions and maintain high customer satisfaction.

Responsibilities and Duties:

• Attend to service requests received via phone, email, or other available communication tools, ensuring adequate follow-up for timely responses.
• Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling.
• Execute internal operational processes, specific to the unit, including managing database files and ensuring that customer service timelines (SLAs) are met.
• Oversee the renewal process for GM ISO clients’ services, including coordination with the accounting department and customer communication.
• Stay informed about PCI Council updates and share relevant changes with the area supervisor and team members.
• Perform daily shift handover and unit activity closure, ensuring smooth transitions and continuity.

Qualifications and Education Requirements:

• Technical degree or associate degree in a technology-related field, preferably in data security or information security.
• At least 2-3 years of experience in customer service, particularly in data security and information security fields, with specific knowledge of PCI DSS standards and their application to customer data.
• Basic technical knowledge of payment systems, networks, and ability to explain them clearly to customers.
• Proficiency in Microsoft tools such as PowerPoint, Visio, Excel, etc
• Bilingual in English and Spanish, both verbal and written.

We are an employer EEO/M/F/V/D.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• San Juan, PR 00926: Relocate before starting work (Required)

Work Location: In person