Job Description

CUSTOMER EXPERIENCE ADVOCATE 

REMOTE WORKER

The Customer Experience Advocate interacts directly with potential, new, and existing customers. They work to provide a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company. The CXA will handle customer inquiries, order processing, modifications to account information, and handling of customer complaints in a remote, work from home environment. This role will follow up on customer cases utilizing our customer relationship management system to ensure customer inquiries and requests are handled completely and in a timely manner.

• Work remotely but collaboratively
•  Spend the day providing a quality experience in every step of the customer’s journey
•  Serve as a “one stop shop” for all customer inquiries, order processing modifications to account information and handling of    customer complaints
•  Help customers choose the right payment plans to fit their lifestyle and budget
• Listen carefully to each caller, researching customer records and asking questions for clarification
• Acknowledge and resolve customer concerns; promptly escalate complaints when needed
• Process orders, forms, applications, requests, and payments accurately
• Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs
• Attend and collaboratively participate in staff meetings and training sessions.

Company Description

PCR Staffing provides talent acquisition, staffing solutions, consulting services in the areas of Information Technology, Accounting / Finance , HR / Administration and Digital Media. Our clients are primarily based in the Charlotte NC area and range from startups to Fortune 100. Through customized solutions and connections with a broad range of companies ranging from local to global firms, our recruiters have your best interests in mind.. PCR Staffing is a recruiting agency that provides companies in across the nation with timely top talent and custom staffing strategies through four specialized hiring models: Direct Hire, Contract / Temporary, Contract To Hire, Statement Of Work. We have a trusted track record as a recruiting partner that delivers on its promises to our clients and the candidates that we represent. PCR Staffing is a top recruiting agency, providing employers highly qualified and talented candidates to fulfill their staffing needs. We have been in business in the Charlotte NC region since 1995 and have successfully helped over 100 clients nationwide with their talent acquisition needs and over 3000 candidates find their DREAM JOB!