Job Description
Job # 4325
PDS Tech is seeking a Help Desk Analyst for one of our clients in Omaha Nebraska. This is a 6 month contract position that could extend longer and pays up to $25.50 per hour
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. ... Install, modify, and repair computer hardware and software. A Corporate Systems Technology Help Desk Analyst is responsible for providing 1st Tier Support for internal systems and business processes. The analyst will capture and document the details of issues reported and the troubleshooting steps taken to resolve problems, or escalate to an appropriate team if unresolvable, by using the ticketing system which manages and tracks requests and incidents. The Help Desk Analyst must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem-solving skills. The ideal candidate will have a balance of customer service skills as well as an aptitude for the technical nature of the position. RESPONSIBILITIES Provide Tier 1 technical support for computer hardware and software issues, including direct and remote network connectivity, reported via phone, email and chat Provide Tier 1 technical support for mobile devices, including iPhone, and tablets, requested via phone, email and chat Administer active directory, mainframe, and other user accounts as applicable Capture and document the details of an issue and troubleshooting steps taken in order to escalate the issue or document the resolution; use a ticketing system to track and manage requests Interact with peers and Tier 2 teams for knowledge sharing, research, and updates Proactively identify potential issues in the enterprise environment; alert incident management and peers as appropriate Process service requests, including remote software installations, access requests, and RSA token distribution
Company Description
One of the oldest and largest staffing companies in the United States, PDS Tech connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech has staffing partnerships with leading organizations based in the United States and globally. We hire job seekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer our contractors an ala carte benefits package that far exceeds our competitors, including health, dental, vision, life, disability, 401k, and employee prepaid legal services. We have an active referral bonus program to reward the collaborative efforts of our contractor community. Depending on your location or job category, holidays and longevity bonuses may also be offered. In addition, we have a recognition program to honor workplace accomplishments and celebrate contractor achievements. PDS Tech has recently joined the AKKA Group. AKKA is an international leader listed on the Euronext stock exchange and provides engineering consulting and R&D services for clients in the fields of automotive, aerospace and rail, and including life sciences, telecommunications, energy and defense. For more information about AKKA Technologies, visit https://www.akka-technologies.com/ PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For more information visit us at www.pdstech.com