Job Description
We are looking for a USABILITY TESTING ASSOCIATE with experience in WEBSITE USABILITY TESTING and guiding the development of engaging, useful web experiences through rich user insights for our CONSUMER ELECTRONICS client in Newark, CA. THIS IS A 6 MONTH CONTRACT. IT IS FULLY REMOTE ONLY FOR PEOPLE IN 1HR DIFFERENCE OR LESS FROM THE PACIFIC TIME ZONE.
Candidates should be natural leaders with a deep background in understanding end users’ needs and usability testing for digital experiences. He/She will develop and manage a research program leveraging moderated and unmoderated online studies for websites.
The Usability Testing Associate is responsible for the design and delivery of highly impactful & robust research practices and the generation of insights which guide the creation and optimization of highly compelling, useful, and engaging web experiences. This role sits within the Marketing Strategy & Analytics team and collaborates with peers to inform overall site development and optimization, establish best practices, develop operational processes, and helps to advocate for users’ needs across the business.
RESPONSIBILITIES:
- Support the UX research program for Logitech brand websites (Logitech.com, LogitechG.com, Astrograming.com) bringing a user-centered design approach to the strategy and design of new experiences
- Collaborate with designers, web development and business groups to identify research roadmap activities to support product and site experience releases and future concepts for exploration
- Plan and conduct research using online platform, User Zoom, including: project scoping, developing test flow, moderation (as required), data analysis, reporting, and team communication
- Provide insights and recommendations to web design team to improve experiences at all stages of design process including early wireframe, prototype, and live websites
- Serve as the voice of the user, advocating for their needs and expectations to the wider team
- Conduct feature prioritization and benchmarking studies to identify user needs
- Determine appropriate testing platforms, tools and methodologies for remote and in-person studies.
- Understand Design thinking and apply appropriate techniques in the development of approaches and recommendations that improve digital experiences.
REQUIREMENTS:
- 4+ years UX Research experience guiding design teams on usability best practices based on proven industry research and standards
- Experience with one of the top user testing platforms, ideally UserZoom
- Experience in researching and testing products and transactional experiences, in an ongoing and rapid release cycle
- Experience developing research goals for baselining and ongoing success of research maturity and product usability
Company Description
www.peaktechnical.com