Job Description

POSITION SUMMARY:

The PECO Account Manager establishes relationships with retail partners to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Account Manager works with all levels of the retailer's organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Account Manager is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.

KEY RESPONSIBILITIES:

• Be the primary point of contact and build long-term relationships within assigned retail partner base

• Assist partners through email, phone, online presentations, screen-share and in person meetings

• Develop a trusted advisor relationship with key contacts

• Ensure the timely and successful delivery of our solutions according to location needs and objectives

• Manage, support and carry out activities to improve PECO asset management

• Work with partners to ensure adherence to PECO operating guidelines including corrective actions when assets are mishandled (reuse/misuse)

• Track and clearly communicate the progress of monthly/quarterly initiatives and metrics to internal and external stakeholders

• Responsible for keeping current partners satisfied and delivering exceptional service on a day-to-day basis

• Monitor and analyze network flows within assigned accounts to identify gaps and areas of improvement

• Responsible for working with the Sales team to onboard and integrate new clients and developing existing retail partner relationships

• Liaise between the retail partner and internal teams to escalate and resolve operational challenges and breaches in commercial terms/contractual agreements

• Update job knowledge by participating in development, training and mentorship opportunities

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns. • Develop working knowledge of PECO’s internal systems, including RED<>LINK®.

• Perform other duties as needed.

QUALIFICATIONS:

• Education: Bachelor’s degree in business or related field, or equivalent job experience.

• Minimum 5 years Supply Chain experience.

• Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)

TRAVEL:

• Up to 75%

Company Description

PECO Pallet, Inc. is an industry leader in providing four-way block pallet pooling services in North America. With a diverse portfolio of manufacturers and distributors, PECO currently services most US retailers, wholesalers, national clubs, and food services. The PECO business model is to issue (ship), collect, repair, and reissue pallets from a robust service network of 130 locations throughout North America. With the management team’s wide range of experience in Supply Chain and Logistics Management, PECO Pallet continues to lead the marketplace in superior quality and service by eliminating waste and driving supply chain efficiency. This commitment has led to rapid growth in manufacturing customers and distributors and reflects a strong value proposition that has been welcomed and embraced by many of the world’s largest manufacturers and retailers/wholesalers.