Job Description

ECOMMERCE ACCOUNT MANAGER

WHO WE ARE:

Go Pet Club is a category leading provider of pet furniture products thru major e-commerce platform, launching soon in-store Retail at the largest Pet Retail chains, in 2020. We simply offer the widest variety of pet furniture in the market. We focus on exclusive design cat trees and other pet products that make us a one-stop pet supply marketplace. Our product catalog includes pet crates, pet barriers, pet strollers, pet beds, and of course the widest selection of our signature cat trees. We continuously design and release new products to help pet parents raise healthy and happy pets. We market & sell our products through our own website, as well as through all major online retailers.

WHAT YOU WILL BE DOING:

· Manage all aspects of the key customer relationship with vendor managers, buyers & supply chain reps of large online retailers

· Manage our product catalog on assigned e-commerce platforms

· Manage pricing, advertising, and product promotions on assigned e-commerce platforms

· Negotiate annual contracts for assigned customers

· Define and implement internal process and systems solutions to execute and facilitate strategic customer initiatives

· Provide oversight to inbound order flow, product availability, and outbound order fulfillment while ensuring maximum order fill rates

· Manage all aspects of revenue and profitability for assigned customer accounts

· Ensure that all operational performance metrics for assigned customer accounts are within target range

· Collaborate internally with accounting, logistics, order processing, order fulfillment, supply chain, and IS/IT functions

· Act as single point of contact for assigned customers and act as primary liaison to manage tactical execution and escalations as needed

· Support the new customer acquisition process and lead the launch of new customer accounts

· Prepare periodic account reviews and participate in periodic business reviews with assigned customers

· Some experiences in marketing/social media will be a plus

· The position is located at our corporate HQ in Livermore, CA

· Minimal travel may occasionally be required

WHAT YOU WILL BRING TO OUR TEAM:

· 5-7 yrs of hard goods account management experience in a fast-paced e-commerce environment

· Minimum 5+ yrs customer account/program management experience with primary responsibility for managing large online retailers

· Understanding of supply chain and fulfillment methods

· Strong analytical skills, proficiency in Excel

· Problem solving skills to define solutions that simultaneously protect the company, and a passion for delighting the customers. Excellent people skills.

· Action-oriented team player with a bias for collaboration across functional barriers

· Bachelor’s degree in business, operations, marketing, or other relevant discipline required

· Advanced degree (MBA, MS, etc) desirable

· Excellent verbal and written communication skills

· Strong work ethic and a positive, upbeat, professional, “get it done” attitude.

· Ability to work effectively with all levels of management and all functional areas

· Ability to drive projects to conclusion

WHAT WE HAVE TO OFFER:

· We’re a fun team at an emerging company with abundant growth potential

· A dynamic, fast-paced work environment where individual contribution counts and is recognized

· Complex & challenging work that leads to opportunities for professional growth in the role

· A competitive compensation & benefits package

Company Description

Go Pet Club has been the leading provider of pet furniture products since 2003. We simply offer the widest variety of pet furniture products in the market. We focus on exclusive design cat trees and other pet products that make us a one-stop pet supply marketplace. Our product catalog includes pet crates, pet strollers, pet beds, and of course the widest selection of our signature cat trees. We continuously design and release new products to help pet parents raise healthy and happy pets. We market & sell our products through our own website, as well as through all major online retailers.