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Assoc, Customer Contact Center Support Rep

PFSweb

Assoc, Customer Contact Center Support Rep

Dallas, TX
Paid
  • Responsibilities

    PFS Company Statement:

    PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

    Company Vision:

    1. We will provide a Full Commerce Solution
    2. We will be World-Class at Every Service we offer
    3. We will engage with our clients as a Strategic Partner

    CUSTOMER CONTACT CENTER SUPPORT REPRESENTATIVE

    PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues.

    RESPONSIBILITIES:

    • Respond to inbound calls for order placement
    • Up sell and cross sell additional items
    • Answer inquiries while maintaining and updating the customer database
    • Maintain a sense of urgency in responding to the customer needs
    • Be creative and go above and beyond when assisting our customers
    • Accurate and efficient order entry and maintenance of customer files
    • Ask probing questions and overcome objections

    QUALIFICATIONS:

    • High School Diploma or equivalent
    • 6 months Customer Service experience (in person or over the phone)
    • Pleasant and professional telephone etiquette
    • Ability to adapt to the fast paced internet environment
    • Problem solving skills
    • Excellent judgment and decision making skills
    • Strong verbal and written communications skills
    • Demonstrated customer service skills
    • PC literate and basic typing skills (at least 25 wpm)
    • Regular and punctual attendance is a must

    Pre-employment background screening and drug test will be conducted.

    PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.

    Job Level/Salary Grade: Associate

    Exemption Status: Non Exempt

    Required Skills Required Experience