Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.
In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.
RESPONSIBILITIES:
The Counter Sales person sells merchandise to individuals in store or showroom by processing orders from customers, using all required company policies, procedures and systems in an expeditious manner.
NATURE OF WORK:
Major Functions:
- Greets customers on sales floor.
- Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette.
- Displays merchandise, suggests selections that meet customer''s needs, and emphasizes selling points of article such as quality and utility.
- Recommends additional products related to customer needs.
KEY COMPETANCIES:
- Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
- Resolves customer order problems and complaints promptly.
- Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel
- Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
- Identifies and uses appropriate company and/or customer pricing systems.
- Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
- Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
- Receives payment or obtains credit authorization.
- Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for "will call" orders.
- Prepares correspondence and reports necessary for business transactions.
- Other responsibilities may be assigned.
Required Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and metric scales.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Possess in depth knowledge of IES computer systems.
- Must be a team player and abide by IES''s strong core values and beliefs.
Required Experience