PFSW COMPANY STATEMENT:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand’s online stores. We pick, pack, and ship our clients’ products around the world – with a bunch of added flair. We personalize our packages, we help our clients’ customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

COMPANY VISION:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

CLIENT SERVICES ANALYST

PFS' Business Management department is made up of a team of client services professionals that act as the liaison between our clients and PFS operations. We work with world-renowned brands to help them manage their eCommerce operations. This includes monitoring daily business activities and managing operational projects for order fulfillment, order management, and contact center clients. The Client Services Analyst will work with team to maintain overall client satisfaction and conduct daily communication (phone/email) with client contacts.

CLIENT SERVICES ANALYST

PFS' Business Management department is made up of a team of client services professionals that act as the liaison between our clients and PFS operations. We work with world-renowned brands to help them manage their eCommerce operations. This includes monitoring daily business activities and managing operational projects for order fulfillment, order management, and contact center clients. The Client Services Analyst will work with team to maintain overall client satisfaction and conduct daily communication (phone/email) with client contacts.

***THIS ROLE WILL BE REQUIRED TO WORK ON-SITE AT OUR SOUTHAVEN DC FACILITY.

RESPONSIBILITIES

• Work as part of a team on project related tasks in support of direct-to-consumer websites
• Monitor daily business activities for client initiatives
• Manage operational or project issues to resolution by working with internal functional teams
• Drive action plans associated with client initiatives
• Produce and distribute accurate daily reports in a timely manner
• Prepare monthly client service fee invoices

QUALIFICATIONS

• Bachelor’s degree, Required
• 2-3 years working experience interfacing with internal/external clients, preferably with direct to consumer ecommerce; Required

PERSONAL CHARACTERISTICS

• Strong work ethic
• Sound problem solving skills business analysis skills
• Capability to understand basic financials (i.e. costs vs. revenue)
• Strong interpersonal relationship skills
• Excellent written and oral communication skills
• Computer literacy skills (including Microsoft Excel, Word and Powerpoint)
• Ability to work within a team
• Ability to learn quickly
• Capability to multi-task

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience