PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CONTACT CENTER REPRESENTATIVE

This role is for an Omni Agent. Candidates will take inbound calls, respond to email and live chat requests while providing a high level customer experience to each customer call after call.

Respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues. Utilize system tools provided to perform job function. Respond to e-mail and e-chat inquiries from customers while providing a high level of communication and accuracy. 

REMOTE TRAINING AND PRODUCTION 

Job Level/Salary Grade: Associate

Exemption Status: Non Exempt

HOO: Mon-Sat 7:00am-7:00pm, 

RESPONSIBILITIES:

• Answer phone calls,  text e-mails /e-chats and respond to live visitor requests via chat, email or phone
• Provide high level customer experience by listening to the caller, engaging and providing solutions
• Project a professional company image on behalf of our clients through text, chat  and/or e-mail interaction
• Provide Customers with client’s basic products and/or service information
• Promote client’s products
• Answer  inquiries via phone, email or chat while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer needs
• Accurate and efficient order entry and maintenance of customer files
• Recommend process improvements

QUALIFICATIONS

• 6 Months relatable customer service experience
• Documented writing skills
• Computer Savvy / excellent Internet research abilities
• Attention to detail with a superior customer service attitude
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• PC expert and excellent typing skills (at least 30wpm)
• Regular and punctual attendance is a must
• High School Diploma or equivalent
• Must  meet minimum skill requirement through acceptable skills assessment scores

 MUST HAVE:

• Internet Access (hard wired connection, not Wi-Fi)
• Quiet work area devoid of distractions

Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.   

Required Skills Required Experience