PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand’s online stores. We pick, pack, and ship our clients’ products around the world – with a bunch of added flair. We personalize our packages, we help our clients’ customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

DC – Supervisor (Total Quality Management)

Responsibilities

• Implementing methods to inspect, test and evaluate products and production equipment

• Ensuring that products adhere to quality standards

• Preparing reports by collecting, analyzing and summarizing data

• Working according to deadlines for the delivery of products

• Training and managing production line staff in production practices and quality assessment of goods

• Tracking products through the manufacturing process to guarantee that each part of the process is correct

• Performing detailed and recorded inspections of final products so the products are up to industry and company standards

• Eliminating products that are not up to standards and finding the reasons for product problems

• Supervise and execute improvement process in quality production

• Supervise and adjust staffing levels based on requirements

• Manage, coach, and mentor hourly staff

• Communicate expectations and goals daily to team in order to meet PFSweb’s performance standards.

Qualifications

• 3-5 years’ experience in a management/leadership role in a Distribution Center environment, Required
• 2+ years quality management experience, Preferred
• Ability to work a flexible schedule, Required
• Client facing experience Required
• Project Management/Process Improvement skills, Required
• Proficient with Microsoft Office programs for reporting, tracking and maintaining quality programs

Working Conditions, Mental and Physical Demands

• Ability to walk or stand for extended periods of time
• Ability to lift up to 50 pounds without assistance
• Must be able to work on a variety of warehouse floors up to 100 feet in height
• Must be about to work in a warehouse environment with a noise level up to 85dBA

Required Skills

Required Experience

• Excellent communication, interpersonal and organizational skills
• Basic computer fluency, including Microsoft Office
• Valid driver’s license, safe driving record and regular access to a reliable
• Ability to communicate in and comprehend the English language, including clearly documenting consumer progress and activities in program records
• Ability to work as a member of a team and to function independently