PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

 Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

OPERATIONS MANAGER (DISTRIBUTION CENTER)

PFSweb is seeking an Operations Manager who will be responsible for managing the day to day operations of our Distribution Center.

 RESPONSIBILITIES INCLUDE:

• Drives processes which may influence the direction of other areas.
• Manage multiple complex activities and client driven projects.
• Monitor and report changes in budget for client driven projects and deliver to the Senior Operations Manager.
• Effectively delivers formal counseling/mentoring to direct reports
• Effectively manages and engages onsite client relationship
• Drives quality of Client related projects and promotes overall success.
• Drives high service and effective execution in each functional area related to the operation ( inventory, shipping and receiving)
• Manage and execute improvement process in quality production
• Manage and adjust staffing levels based on business requirements
• Manage, coach,  and mentor hourly staff to include temporary personnel
• Maintain Relationship with Staffing Agency
• Identifies operational issues and drives action for quick resolution.
• Communicate staffing and equipment issues proactively.
• Effectively measures Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met

 QUALIFICATIONS:

• High School diploma or equivalent
• Bachelor’s degree, preferred
• 5-7 years in an Operations Manager role in a Distribution Center environment
• Workforce Planning experience, required
• Client facing experience, required
• P&L experience, strongly preferred
• Project Management/Process Improvement skills a must
• Proven experience with deliver resolution to issues and promote process improvement
• JDE/WMS knowledge required.
• Effective people and planning skills required.
• Promote fair, safe, trained and engaged work environment;
• Facilitate and execute training to ensure SOP's are updated and maintained for Client required process.

PERSONAL CHARACTERISTICS:

• Strong analytical skills
• Strong work ethic
• Unique blend of business and technical savvy
• Strong interpersonal and communication skills
• Ability to manage assigned responsibilities and meet established deadlines
• Maximizing time efficiently
• Strong Project Management
• Ability to work independently to research and resolve issues
• Willingness to accept challenges
• Team player

PRE-EMPLOYMENT BACKGROUND SCREENING WILL BE CONDUCTED.

PFSweb Inc., is an EEO/AA - M/F/Disability/Protected Veteran Status.

Required Skills Required Experience