PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CUSTOMER CONTACT CENTER SUPPORT REPRESENTATIVE

DESCRIPTION: 

A brand built on giving.  It offers a variety of footwear styles for men, women, and kids; and is equally passionate about FASHION as they are COMPASSION.  This brand was founded upon a simple giving concept- For every pair of shoes purchased, the company matched a donation of a pair of shoes to a child in need around the world- One for One.  This brand has evolved their giving opportunities to allow customers to choose how to direct their giving.  This brand debuted “Stand For Tomorrow- Pick your style. Pick your stand”  which allows customers to choose from a variety of giving partners to impact change in their local communities.  This brand Customer Service Representatives must effectively share This brand’s giving stories, have a passion for giving, and be able to provide unforgettable customer experiences that embody the This brands’ culture. 

WEBSITE SUPPORT DETAILS: 

TOMS:  https://www.toms.com

HOO:

10am-7pm Monday – Friday (May expand hours seasonally - Q4)

RESPONSIBILITIES INCLUDE:

• Be an advocate for TOMS’ values and culture
• Passionately educate customers on TOMS giving programs & partners
• Provide unforgettable customer service experiences 100% of the time
• Entrepreneurial spirit, champion of change, and dedicated to continuous improvement
• Authentic presence, true to self, and confident personality
• Able to story tell and explain the why and how of the TOMS giving concept
• Excels at Written/Verbal Communication
• Zealously share information about upcoming local events and community initiatives
• Commitment to product knowledge, eager to educate customers of quality materials used in different lines, and share excitement about upcoming season style launches
• Pleasant and professional telephone etiquette
• Take charge attitude, focused on solutions for a one call resolution
• Enjoys the challenges that a customer service job can present
• Analytical/problem solving skills
• Excellent judgment and decision making skills
• Understand customer service processes and procedures
• 6 months relatable customer service experience, preferably in retail fashion or footwear
• Comfortable with consultative upselling/cross-selling
• High School Diploma or equivalent
• PC literate and basic typing skills (at least 25-35 wpm)
• Regular and punctual attendance is a must

Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience