Job Description

POSITION DESCRIPTION/OVERVIEW:  The Network & HelpDesk Administrator will provide daily technical support for the branch employees, interns and external consultants. The technical support include, but not limited to: network, laptop and desktop computers, phones, printers, VPN, and any applications or systems which are used within the Branch. Proficiency with network, laptop and desktop computers is a must as is the ability to answer queries and address system and user issues in a timely and professional manner. This position must be proficient in spoken and written Chinese in order to communicate with Head Office.  JOB DUTIES:

1.        Administrate and maintain the network infrastructure to ensure the smooth running of IT services in the Bank 
2.        Maintain the IT Systems involving network, email gateway, IDS/IPS, SIEM system, and other core systems.   
3.        Monitor and resolve the various issues arising from IT systems and liaison with the software vendor and colleagues in China if required. 
4.        Provide timely support to users and close out HelpDesk tickets promptly. 
5.        Perform hardware and software installations, configurations, and upgrade for network equipment, PC workstations, printers, laptop computers, Servers and IP phones.   
6.        Assist in maintaining security baseline for desktop and laptop computer per policy of the branch 
7.        Keep inventory of all equipment, software, and license users and initiate the re-ordering process if required. 
8.        Contact vendors for circuits, equipment and service installation, maintenance or troubleshooting. 
9.        Assist with onboarding of new users, relocating computer equipment, preparing for conferences 
10.        Provide on-site support on rotation basis when staffs are working from home under special circumstances. 
11.        Disaster Recovery testing and documentation  KNOWLEDGE/SKILL REQUIREMENTS: 
12.        Professional Certifications such as CCNA,CCNP, CompTIA A+ is preferable 
13.        Experience in working in the financial services industry is preferable 
14.        Experience in working with network equipment, IT support HelpDesk system and working in a virtualized server environment with VMware. 
15.        Ability to set and manage priorities, able to work under pressure, keen attention to detail and has excellent interpersonal skills.  EDUCATION/EXPERIENCE REQUIREMENTS:         BS or BA in Engineering or IT related field, but master degree is preferable         At least 2 years of network administrator or Helpdesk experience in corporate business environment.

         LANGUAGE REQUIREMENT             Business level speaking, reading and writing skills in both Chinese and English