Job Description
POSITION DESCRIPTION/OVERVIEW:
The Network & HelpDesk Administrator will provide daily technical support for the branch employees, interns and external consultants. The technical support include, but not limited to: network, laptop and desktop computers, phones, printers, VPN, and any applications or systems which are used within the Branch. Proficiency with network, laptop and desktop computers is a must as is the ability to answer queries and address system and user issues in a timely and professional manner. This position must be proficient in spoken and written Chinese in order to communicate with Head Office.
JOB DUTIES:
- Administrate and maintain the network infrastructure to ensure the smooth running of IT services in the Bank
- Maintain the IT Systems involving network, email gateway, IDS/IPS, SIEM system, and other core systems.
- Monitor and resolve the various issues arising from IT systems and liaison with the software vendor and colleagues in China if required.
- Provide timely support to users and close out HelpDesk tickets promptly.
- Perform hardware and software installations, configurations, and upgrade for network equipment, PC workstations, printers, laptop computers, Servers and IP phones.
- Assist in maintaining security baseline for desktop and laptop computer per policy of the branch
- Keep inventory of all equipment, software, and license users and initiate the re-ordering process if required.
- Contact vendors for circuits, equipment and service installation, maintenance or troubleshooting.
- Assist with onboarding of new users, relocating computer equipment, preparing for conferences
- Provide on-site support on rotation basis when staffs are working from home under special circumstances.
- Disaster Recovery testing and documentation
KNOWLEDGE/SKILL REQUIREMENTS:
- Professional Certifications such as CCNA,CCNP, CompTIA A+ is preferable
- Experience in working in the financial services industry is preferable
- Experience in working with network equipment, IT support HelpDesk system and working in a virtualized server environment with VMware.
- Ability to set and manage priorities, able to work under pressure, keen attention to detail and has excellent interpersonal skills.
EDUCATION/EXPERIENCE REQUIREMENTS:
BS or BA in Engineering or IT related field, but master degree is preferable
At least 2 years of network administrator or Helpdesk experience in corporate business environment.
LANGUAGE REQUIREMENT
Business level speaking, reading and writing skills in both Chinese and English