Customer Service Representative
Job Description
COMPANY OVERVIEW
PH Financial Services is a family owned company that operates in the consumer financial and loan services industry. We have one goal in mind, to provide financial stability to every one of our customers. Since the company was founded in 2001, we have established over 40 branch locations in 6 states, plus an online call center. As we continue to grow, we are seeking to add energetic, positive and sales-oriented individuals to join our family.
WHAT WE OFFER:
POSITION OVERVIEW:
As a Customer Service Representative, you would have a hands-on role in dealing with customers and responsible for completing tasks associated with the branch's daily operations. You will have an active role in meeting all performance goals and metrics for the branch as defined by upper management. To do so, this position requires excellent customer service skills (both over the phone and in person), attention to details and a passion for sales. This position is responsible to help develop, assist, and participate in all marketing and collection efforts. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
After training, you will be expected to recommend and sell our financial products and other services to customers. You should have excellent communication skills to build strong relationships with not only our current customers, but also our potential ones. You will also help aid in executing marketing efforts within the local community to help generate sales and customer growth.
While growth is always important, so is collecting and lending in a responsible way. You'll be required to adhere to the Company's policies, procedures and all applicable federal and state regulations. You'll need to have the capabilities to maintain accurate cash controls and ensure company security procedures are executed. You must enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls, and any other approved collection activities.
This position requires standing for long periods of time, lifting and carrying up to 20 lbs. Work may be performed indoors or outdoors as needed. Ability to operate a computer and point of sale system, calculator, copy machine and utilize employer's filing system. You will also be responsible for maintaining a clean and welcoming customer environment, to include vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.
You must be available to work between the hours of 8:30 a.m. to 6:30 p.m. Monday through Friday, and 8:30 a.m. to 1:30 p.m. on Saturday, with scheduled hours established by management each week. Ability to be punctual, maintain good attendance, and occasionally work more than 40 hours per week.
REQUIREMENTS
High School diploma or equivalent
Previous experience in banking/financial industry, food and hospitality, or sales preferred
Eager to learn
PLEASE NOTE
This is a full-time job, with typically 40 hours per week and a flexible schedule, with occasional overtime required. The information above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. PH Financial Services is an Equal Opportunity Employer supporting diversity in the workplace. We do not discriminate on the basis of disability or protected characteristics.
Must be 18 years of age and eligible to work in the USA. Must be able to successfully complete all post offer screens, including a criminal background check, reference check and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Must meet all applicable state and local regulatory requirements.