SALARY NEGOTIABLE BASED ON EXPERIENCE 

GENERAL JOB DESCRIPTION:

• Collaboratively works with sales and operations to ensure delivery of unsurpassed customer service.
• Assist senior sales representative(s) to create essential strategic approaches for sales – including marketing, territory growth, customer and equipment research
• Research, procure and negotiate product availability and pricing
• Enter Sales and Purchase Orders into CRM
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Identify trends in customer purchasing to assist in targeted sales development and marketing collateral
• Contact customers following sales to ensure ongoing customer satisfaction, identify additional opportunities and resolve any issues
• Capture accurate and complete information and maintain record in PICS' Customer Relationship Management system (CRM).
• Communicate order changes and issues to sales support department
• Provide coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales and marketing strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customer's requests to ensure excellent customer service and customer experience
• Suggest sales process improvements
• Other duties as needed assigned by management

SKILLS:

• Highly proficient level of computer skills including Microsoft Word, PowerPoint, Excel and Outlook
• Exceptional verbal and written communication skills
• Decision making, problem resolution and creative thinking skills
• Excellent time management skills
• Able to multi-task and prioritize activities with shifting priorities
• Maintain positive working relationships with co-workers and customers