LIVEAREA COMPANY STATEMENT:

LiveArea is a global commerce services company. We combine business strategy, experience design and technology to help leading B2C and B2B organizations deliver exceptional commerce solutions worldwide. We are a diverse team with distinct interests, skillsets, and backgrounds collaborating across all facets of commerce. Together, we take pride in driving measurable and material value for our clients by leveraging our holistic commerce expertise within specific industry vertical markets.  

Company Vision:

• We will provide a holistic commerce solution across vertical industries
• We will be world-class across all service offerings
• We will engage with our clients as a consultative & unified partner

SMB Solution Architect

The LiveArea Solutions Architect reports to the leader of the Solutions business unit. This role has three general functions:

1. Top line and existing book of business sales support
2. Internal and external SMB solutioning
3. Solution consulting

It also includes validating LiveArea’s SMB solution(s) maturity against industry leading offerings and trends and serving as a subject matter expert for one or more of the specialty areas below.

1. SMB high-level architecture and business model solutioning
2. SMB Commerce Platform solutioning (Magento, Shopify and others as the vertical grows)

Responsibilities

Sales Support:

• Works with Sales and Client Partner teams to grow our SMB service offerings
• Leads SMB solution positioning, pitch and proposal baseline content/asset development
• Participates in SMB new business pitches and proposals and helps drive growth by quickly understanding needs and pain points, and proposes innovative, practical solutions to client/prospect challenges

Internal and External Solutioning:

• Stays current on SMB industry trends and the competitive landscape to provide insight on ways to improve holistic commerce experiences
• Defines and refines internal SMB solutions and offerings, including defining, scoping and developing delivery models for each SMB solution
• Solves complex internal and client business problems with simple, industry-leading experience and design solutions

Solution Consulting:

• Leads and participates in consultative client activities to define and design valuable client solutions based on LiveArea’s offerings
• Effectively communicates recommendations to senior-level client executives via powerful story driven presentations
• Runs point, internally and externally, as a named expert over a defined area of SMB knowledge specialty

Qualifications

• Bachelor’s degree or equivalent (5+ years) education and experience in an ecommerce consulting area of specialty
• Experience within the Health & Beauty and Fashion and Apparel industries
• Diverse portfolio of client engagements from varying industries and sizes is a plus
• Consultative thinking - thinking through and solving problems step by step; often has to look beyond the obvious solution to a problem and dig deeper for the best solution
• Strong communication skills particularly with regard to translating comprehensive commerce solution requirements

Personal Characteristics

• Confident, Positive, Optimistic but Realistic Attitude
• Strong work ethic
• Ability to see solutions are ahead of trend to build reputation with clients
• Self-Starter - ability to execute and implement change
• Buy-in and champion for the company’s mission
• Highly energetic personality – a motivator
• Critical Thinking – strategic and highly analytical
• Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
• Goal Oriented – naturally motivated to reach goals
• Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives; Excellent consulting skills as well as technical writing and public speaking
• Maturity – provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff
• Professional – unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior

Role performance measurements/objectives:

1. Clearly defined solutions and offerings within a defined area of specialty
2. Number/Quality/Value of new offerings defined
3. Quality, efficiency and accuracy of scoping activities
4. Participation in sales activities supporting new prospects and current clients
5. Participation in consulting activities supporting new prospects and current clients

Pre-employment background screening will be conducted.

PFSweb Inc., is an EEO/AA - M/F/Disability/Protected Veteran Status.

Required Skills Required Experience

• Possess a proficient level of computer and verbal/written communication skills,
• Ability to prioritize.
• Able to effectively read, write, and speak English fluently.
• Perform pharmaceutical calculations accurately and independently.
• Possess knowledge or experience in IV preparation, aseptic technique, and data entry.
• Minimum typing skills of 40 words per minute (wpm).
• Able-bodied to transport medications throughout all patient care areas on as deemed necessary.