POSITION SUMMARY:
The Service Technician IFR is responsible for in-house and in-field service programs, including fire extinguishers, respiratory service, air pacs, and instrumentation on which he/she has been properly trained. The incumbent continually maintains the latest repair techniques for service equipment and, where appropriate, advises the proper salesperson of the condition of the equipment serviced as well as any potential customer requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include the following. Other duties may be assigned)
- Actively supports the Company’s Quality process to achieve total satisfaction of external and internal customer’s requirements, striving for error-free work.
- Responsible for repairs to all equipment requiring service from the customer.
- Contacts customer on repairs that require estimates.
- Organizes and maintains current inventory keeping an adequate level of replacement parts on hand and advises Service Manager of upcoming inventory requirements.
- Maintains records of all repairs received in-progress work and completed work.
- Picks up and delivers repairs to the customer facility when necessary.
- Prepares all work orders relating to a repair job, including repair times and submits this information into the system.
- Ensures that all rental, demo and service center equipment is in good working condition.
- Performs all work necessary for the hydro testing and re-filling of cylinders.
- Completes all required inspection reports as mandated by regulatory agencies, D.O.T., OSHA, etc.
- Ensures that all internal paperwork is completed properly for invoicing purposes
- Interacts with customers and promotes positive customer relations.
- Assists in maintaining and promoting a safe working environment for all Vallen associates.
- Contributes to team efforts to improve the organization’s efficiency and effectiveness as a participant in team building and group problem solving sessions.
- Strives for continuous improvement by offering suggestions that could improve the process, procedures or safety.
QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE:
- High School or GED
- 1-2 years experience in refinery safety, maintenance, or storeroom management (a plus, but not required)
- Microsoft Suite experience a plus ( Microsoft word, Excel for databases)
CERTIFICATIONS AND/OR TRAINING:
- CDL, or experience hauling trailers (required)
- Operating/Maintaining compressors and pumps (a plus, but not required)
- TWIC Card (a plus, but not required)
REQUIREMENTS:
- Experience in the maintenance, repair and service of fire extinguishers respiratory equipment (a plus, but not required), air pacs, and instrumentation is required.
- Ability to repair and service equipment sold by Vallen.
- Current Motor Vehicle License with good driving record
- Commercial Drivers License required if carrying loads of hazardous materials
- Proficient with hand tools.
- Able to complete repairs and maintenance of equipment in a timely and accurate manner
- Able to provide assistance, advise and training to Vallen associates and plant personnel.
- Assist warehouse personnel with order fulfillment if needed.
WORK ENVIRONMENT (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):
- Working conditions will vary but generally service work is performed inside buildings which have regulated temperatures, and low level noise levels.
- Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Occasional lifting of items weighting a maximum of 75 pounds
- Bending, climbing and stooping as needed for access of equipment to repair and service
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ABOUT VALLEN
Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety, and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.
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WHAT ARE THE BENEFITS?
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a definitive career path.
EOE M/F/DISABILITY/VETERAN
Required Skills
Required Experience